Speedy and clear communication can save lives

Yvonne Bignall with the clear communication delivery team and Ministry of Health in Jordan.

Speedy and clear communication can save lives, a trainer from Radstock who has worked in the medical profession has found.

Yvonne Bignall, who worked at an international medical training academy as a joint director believes developing emotional intelligence and assertiveness can improve healthcare.

The award-winning facilitator said: “Learning to develop soft skills and having the confidence to speak out and question certain decisions is vital.

“It can improve treatment, minimise errors, save money – and, most importantly, save lives.”

The Royal College of Physicians has released a report in which it said effective teamwork was shown to reduce medical errors, increase patient safety and improve patient mortality rates.

Inverness care home transformed following Meallmore acquisition

Refurbishment of Meallmore care home

A local Inverness care home has been transformed and is now providing the highest standard of care to its residents, following a recent acquisition by Meallmore.

The leading care provider took over Culduthel Care Home last April and has since undertaken an extensive refurbishment programme which has significantly enhanced the facilities available for residents.

Following the revamp, the home now offers 62 fully furnished en-suite bedrooms and six luxurious living/dining areas. It also features a cinema where residents can view the latest blockbusters, two café areas for sharing a cuppa and a bite to eat with family and friends and a hairdressing and beauty salon for a spot of pampering.

Cramond Village is a Work of Art for Primary School Pupils


Budding young artists from Cramond Primary School have their work on display at a local exhibition following their success in a recent art competition.
Over 400 pupils of all ages took part in the competition, run by Edinburgh’s newest care home Cramond Residence, which challenged them to design a poster to show what makes the village of Cramond a special place to live.
Now, a successful shortlist of 48 colourful paintings, drawings and mixed media pieces are on display at the exclusive free exhibition at Cramond Kirk Halls, which is open to the local community for viewing from until Monday 18 June.

Adult care home brings 150 jobs to Leigh and surrounding areas


The launch of a new adult care home in Leigh, Wigan is set to create more than 150 jobs in the local area. The Exemplar Lakeview home will officially open its doors in autumn 2018, with staff due to start work in June. 

Lakeview, just off Ena Crescent in Leigh, will provide specialist nurse-led care to thirty adults with complex needs including people living with early-onset dementia, long term mental ill-health and Huntington’s disease. It’s been designed to offer unspoiled, restful views of Fir Tree Flash from the floor-to-ceiling windows and open-air terrace.




Merriment in May for MHA Waterside House

MHA Waterside House

Residents of MHA Waterside House, off Moathouse Lane in Wednesfield, have been enjoying a glorious start to the summer.

The home, which specialises in dementia care, always has a packed schedule of events to entertain and engage residents, but May was a particularly jam-packed month of summertime activities.

From Royal Wedding celebrations to local school children visiting to share in donut day, the community surrounding the home enjoyed everything May had to offer.

Sidmouth’s Malden House Celebrates “Outstanding” Rating from CQC

Hartford Care

Hartford Care is proud to announce that Malden House Care Home in Sidmouth, has received an overall ‘Outstanding’ rating from the Care Quality Commission (CQC) – the first Outstanding rating for the Hartford Care family.

Malden House, providing care to older people and those who live with dementia, was found to be Outstanding following an inspection in March 2018, based on its ability to deliver well led, responsive, caring and effective approaches to care, and was commended for safety.

The CQC report stated:

Coming Clean

Care home environment

Guests expect high standards when visiting respected hotels, standards that should undoubtedly be replicated in the care home environment.

Comfort and cleanliness are the most important factors when providing guests with a ‘home away from home’ feel – a crucial experience for both care homes and hotels to deliver. In fact, from the moment people enter a care home, it’s important to make a positive first impression. Guests expect to be greeted with a homely, clean and friendly environment, while their friends and families need to be assured their loved ones are in safe hands – your cleaning practices will be a key indicator of this.

Nurse at Balhousie Care Group uses A&E experience to make difference to elderly residents


When Kate, a nurse and re-enablement champion at Balhousie Coupar Angus care home, joined Balhousie Care Group in late 2016 she thought it would be a temporary move for her. After four decades working in a range of demanding, high-octane nursing roles, Kate's perception of what it took to work in a care home has altered dramatically.

"When I qualified as a nurse, I wanted to work in A&E so that's what I did for 14 years," Kate explained. "It was hard work, but always interesting and no one day was ever the same. After I had a career break to have my three children, I went into occupational health working for companies such as NCR in Dundee and Gleneagles Hotel. Each job was diverse and I was always learning."

Elderly residents’ fitness and wellbeing boosted by dance aerobics

dance aerobics

A dance aerobics class has seen elderly Teesside residents making the most of the sunshine in their care home garden. Residents at Ingleby Care Home, in Ingleby Barwick, are benefitting from the fitness and wellbeing sessions following a Lottery grant last year.

They are being run by Billingham-based social enterprise Nouveau Wellbeing, who won the grant to engage with more than 600 people over the age of 60. The firm’s specialist practitioners have been visiting the care home to put the residents through their paces. 

Emma Bryan, a member of the dance aerobics Nouveau Tees Valley Team, decided to run the latest session in the care home garden to take advantage of the spell of good weather.

Surprise party marks care home manager’s 25 years


Louise Spooner has worked at The Laurels Care Home, on Manchester Road, Sheffield, since 1993.

The home was originally opened in 1987 and bought by the Hill Care Group in 2008, one of the company’s 38 homes across the north of England.

Owner John Hill attended the surprise party to congratulate Louise personally and present a gift from everyone at the company.

Directors, regional managers, nurses and care assistants were also among those at the surprise party

Louise said: 

Care home resident wishes for seaside fish and chip supper

Waverley Lodge

Alex Dawson is one of many residents at Waverley Lodge Care Home, in Lemington, to add his name to the home’s wish list.

The staff are aiming to fulfil as many wishes as possible, with the latest being Alex’s trip to the coastal town.

He traveled on the bus to Newcastle and then the Metro to Cullercoats with the home’s activities coordinator, Michelle Park.

The pair talked about the pubs that used to line Scotswood Road and stopped for a chat with soldiers holding a meet and greet in Newcastle town centre. Alex spoke of his time in the Army doing his national service.

He was then treated to a fish and chip supper on the seafront, after taking a tour of the town.

Newborn lambs brighten elderly residents’ day

Queens Meadow

LEAPING lambs brought smiles to the faces of elderly visitors, from Queens Meadow Care Home, during a trip to Saltholme Nature Reserve.

The reserve’s newest arrivals have been drawing in the crowds, including residents from care homes in Hartlepool and Stockton-on-Tees.

Queens Meadow Care Home and Ingleby Care Home, both operated by the Hill Care Group, took their residents on a day-trip to the popular tourist attraction.

They were delighted to see the newborn lambs, some as young as three days, during their visit. 

Although Lambing Live took place between 30th March and 15th April this year, some of the reserve’s sheep are still giving birth in the lambing shed.

Encouraging student nurses to ‘Be Brilliant’ in Northampton

Be Brilliant

Reports suggest that the nursing shortage is the worst it’s been since records began, figures from NHS Improvement highlight that the NHS in England is short of 100,000 staff one in 11 of the entire workforce enter the Be Brilliant initiative.

The nursing shortage, combined with fears that nursing is an increasingly stressful and undervalued job can put people off becoming nurses; however, the University of Northampton is trying to change that.

One of the ways they are doing this is by providing a highly supportive training environment for their students on its adult nursing course that fully prepares them for the role.

Nottingham domiciliary care agency rated Outstanding by the Care Quality Commission

Care Quality Commission

The Care Quality Commission has found the quality of care provided by Break Barriers Nottingham Ltd, to be Outstanding following inspections in July, August and September 2017.  

Break Barriers is a domiciliary care agency which supports people in their own homes who live in the Nottinghamshire area.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on the  Care Quality Commission website: 

Care home managers: What you need to know about blended families

Blended families

Care homes in the UK accommodate people from across a full spectrum of society e.g. blended families and there will likely be a vast array of familial backgrounds in any given residence. One particular scenario we are seeing increasingly often is the emerging trend of residents who have blended families - where two or more families are brought together through marriage. This might be the residents themselves, who have married multiple times and as a result have various children, step-children, grandchildren and step-grandchildren. The term also applies to residents who have only ever married once themselves, but their children have undergone multiple marriages.

In-house Gym and Physiotherapy at Edinburgh’s Finest Care Home

Cramond Residence

Edinburgh’s newest and most luxurious care home, Cramond Residence, is to have a state-of-the-art gym and give its residents access to unrivalled health and fitness support, including innovative fall prevention classes.

Due to open this summer, Cramond Residence has announced an exclusive physiotherapy partnership with Balanced Edinburgh, which specialises in functional rehabilitation and fall prevention to help older people become more independent.

Care Champions at Abbotswood Court Raise Awareness for Dementia in Romsey


Dementia awareness champions at Abbotswood Court in Romsey have been hosting free dementia information sessions for members of the local community.

Abbotswood Court, a luxury care home and retirement development, is encouraging others to make a positive difference to the lives of those living with dementia in Romsey. Open to the public, they host regular sessions which give attendees information about the personal impact of dementia, and what they can do to help. Currently, there are 850,000 people with dementia in the UK, with numbers set to rise to over 1 million by 2025.

Bluebird Care in Westminster is Best Homecare Provider in London

Bluebird Care

Bluebird Care in Westminster has enjoyed an excellent month, being awarded a prestigious ‘Outstanding’ rating by the Care Quality Commission (CQC) and welcoming the Secretary of State for Health and Social Care to its offices to meet the team.

The excellent CQC rating was awarded following a comprehensive inspection in January 2018, and is a significant achievement making Bluebird Care in Westminster - which offers home and live in care to people in their own homes - not only one of the best home care providers in the country, but the best in London. 

The CQC inspectors found staff to be “kind, compassionate and caring” and noted that the team “knew how to provide the care and support [people using the service] required whilst also going the extra mile for them.”

Introducing The Talk Scheme

Talk Scheme

Late January 2018, sitting in a bus station, I got chatting to an elderly woman, a widow, she travelled out twice a week to play bingo with her friends and when my bus arrived, apologised for speaking to me, surprised I told her not to be silly, but this indeed got me thinking about The Talk Scheme.

How about instead of letting the art of conversation die away, we bring it back? And bring it back we shall.

All with a simple accessory. A badge 

Balhousie Luncarty care home welcomes new manager


Balhousie Care Group, the leading provider of quality residential care in North East Scotland, has appointed Lynn Phillips as manager of Balhousie Luncarty care home, which is currently undergoing a refurbishment of the public rooms and bedrooms.

Lynn joined the Perthshire-based care home at the end of last year and is currently overseeing a refurbishment programme including redecorating the home’s public rooms and beginning the refurbishment of the home’s 29 bedrooms, all with input from the residents.