Speedy and clear communication can save lives, a trainer from Radstock who has worked in the medical profession has found.
Yvonne Bignall, who worked at an international medical training academy as a joint director believes developing emotional intelligence and assertiveness can improve healthcare.
The award-winning facilitator said: “Learning to develop soft skills and having the confidence to speak out and question certain decisions is vital.
“It can improve treatment, minimise errors, save money – and, most importantly, save lives.”
The Royal College of Physicians has released a report in which it said effective teamwork was shown to reduce medical errors, increase patient safety and improve patient mortality rates.