The launch of our Well Pad

Well, the largest independent pharmacy in the UK, has recently introduced innovative technology, the Well Pad, as part of its Well Careplus offering. Well has been offering personalised healthcare in the heart of communities for over 70 years and its Careplus programme helps to provide a care home service designed around carers and residents. The Well Pad was developed to revolutionise medicine management in care homes, enabling carers to provide effective treatment for residents, while helping to cut medicine wastage by up to £195 per resident per year.

The Well Pad marks a turning point in resident care, digitally disrupting current systems and futureproofing care homes by giving pharmacists complete access to the medicine records of residents. The pad uses a unique barcode system to administer the correct medicine to the correct resident, creating real time support for carers and pharmacists. The Well Pad has been received positively by a number of care homes across the UK, including Queensmead care home in Polegate.

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Emma Cotton, home manager at Queensmead, said: “The Well Pad has brought about a positive change to our residential environment. The system is easy to use, the administration of medications is easy to understand and the on screen instructions are extremely clear. The stock control system is invaluable as it alerts us when stock is low, allowing us to request an order in ample time before running out of medication.

“Inspectorates have been keen to view the Well Pad and how it works, which has helped us show transparency in our audits, action plans and demonstrated how we are continually working towards a better system for the benefit of our residents.”

Commenting on the technology, Shiraz Khan, Head of Careplus Customer Experience at Well, said: “The technology has dramatically improved patient safety, decreasing the amount of time spent on administrative tasks and consequently, allowing carers significantly more time to focus on their patients.


 “It’s more than just an exciting development for Well Careplus, it’s a complete innovation in administering medicine, which could have real implications on the way carers work across medical establishments in the future.”

For more information on Well pharmacies, Well Careplus or the Well Pad,



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