Midlands end of life care service rated Outstanding by the CQC

May 25, 2018

The Care Quality Commission (CQC) has found the quality of care provided by Marie Curie Nursing and Domiciliary Care Service, Central Region (MCNS Central), to be Outstanding following an inspection.

This service provides palliative and end of life care services to adults with terminal illnesses across the West and East Midlands. It supports people in their own homes across Lincolnshire, Leicestershire, Staffordshire, Stoke, Derbyshire, Birmingham, Solihull, Warwickshire, Walsall and Dudley. 

At the time of the inspection there were more than 300 people receiving the service.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website

Under the CQC programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Marie Curie Nursing and Domiciliary Care Service, Central Region (MCNS Central) was rated Outstanding for being caring, responsive and well-led and Good for being safe and effective. Success CQC

Rob Assall-Marsden, CQC Head of Inspection for Adult Social Care in the central region said:

“Our inspection team was really impressed by the level of care and support offered to people using Marie Curie Nursing and Domiciliary Care Service, Central Region (MCNS Central).

“Families were overwhelmingly complimentary about the service, praising staff for the compassion and kindness shown to their relatives and themselves. Family members had confidence in the knowledge and skills of staff and felt the collaborative approach of staff had a positive impact on their relatives’ care. Family members told us care was tailored to their relations’ individual needs.

“Commissioners and health care professionals who worked alongside staff were consistent in their praise of the service and spoke of its determination to continually improve.

“People were treated with kindness and their individuality was respected and staff worked with people using the service and their relatives to ensure they were central to any decisions about end of life care and treatment. The result was that the service ensured people had a dignified and pain free death as possible, as well as providing support to family members during and after their relative’s death.

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrict way possible. 

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”    

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.     

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”

To see the report, go to the CQC website here.

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