Weathering the storm: how care organisations should communicate in a crisis

Alex Goldup

More often than not, care homes are well-managed, happy and welcoming places - full of dedicated staff who carry out their important responsibilities with extraordinary commitment, warmth and affection. At the same time, they are complex organisations that are entrusted with the great responsibility of looking after some of the most vulnerable and frail people in our communities. Because of this, they are arguably at higher risk of adverse publicity and lasting reputational damage than other types of business.

Festive family fun at Great Oaks’ Community Open Day

Great Oaks

Great Oaks, a new purpose-built 80-bed care home in Bournemouth, is spreading Christmas cheer this December by hosting a festive family-friendly open day for the local community on Friday, December 1 from 10am-3pm.


During the day, guests and Great Oaks’ residents will be visited by Mr Frosty the reindeer from 1pm and pupils from Kinson Primary School will be joining in with the festivities by singing Christmas carols from 12 pm. Homemade treats, prepared by Great Oaks’ team of professional chefs will also be on offer to all who attend.


Take advantage of Government Renewable Energy Incentives and receive a Free Biomass Boiler and full heating system plus cheaper energy*

Renewable Heat Generation Limited (RHG) has been working with care homes throughout the UK for several years, helping them to generate cheaper, more efficient, environmentally friendly fuel while achieving up to 60% savings on energy bills by way of RHG’s free state-of-the art Biomass System.

Key Benefits Include:

* Free boiler installation
* Free wet radiator system throughout the care home if converting from electric biomass. * 60% saving on existing electrical systems

What a difference a chair makes

What a difference a chair makes

You often see pictures of people sitting in the care home environment very happily – in the day room or out in the garden.  As long as people are able to manage their own posture and can sit out in comfort, all is well.  However, many elderly people, particularly those with kyphosis sit in inappropriate chairs which do not support them.  Their head slumps forward or to the side – chin to chest.  Gravity can trap people in these destructive postures and can have some very damaging, sometime life-threatening results.

Height adjustable baths designed by caring professionals for professional carers

Height adjustable baths designed by caring professionals for professional carers

Bathing Care experts Dennis Goodes and Ray Metcalf have joined forces to launch ‘SilverSurfers’ height adjustable baths. Over 60 years of experience in the bathing care market across design, manufacture and sales have gone in to designing this unique range.


Every bath is handcrafted in the UK by time served craftsmen using traditional methods to exacting standards and constructed by a specialist team of engineers.  The range incorporates the very latest one touch technology making them safe and simple to use. The high quality baths are styled in an Art Deco design with a luxurious finish. 

Fiona Phillips announced as chair for Future of Care Conference

Future of Care Conference, a brand-new event taking place at The King’s Fund in London on 13th March 2018 is pleased to announce that Fiona Phillips, journalist and broadcaster is chairing the event.


A passionate campaigner for a number of national charities, Fiona is an ambassador for Age UK, The Alzheimer’s Society, Alzheimer’s Research UK, Carers UK, The Prince’s Trust, MIND, Plan International and Missing People.


Commenting on the conference, Fiona explained ‘I am delighted to chair at this event as it is a subject close to my heart. I am keen to hear what the future holds, not only for those who work in the care sector, but also to those who it affects – us.’


New research to investigate whether CO poisoning is being misdiagnosed as dementia

The Gas Safety Trust (GST) has announced it will fund a piece of research looking at the impact of low level carbon monoxide (CO) poisoning in older adults and its potential impact on cognitive function.


The research, to be carried out by Lancaster University and supported by the West Midlands and Merseyside Fire Services, will gather data on low levels of CO present in homes of older adults and screen their cognitive function and mental health. This research will assist in the understanding of whether low level and long term CO exposure can be a risk factor in neurological disorders such as dementia.


30th Anniversary at Stocks Hall Nursing and Care Group

30th Anniversary at Stocks Hall Nursing and Care Group

West Lancashire based Care Provider, Stocks Hall Nursing and Care Group got into full blown celebration mode this weekend as they celebrated their 30th Anniversary.

The Company first opened its doors in 1987, beginning with Stocks Hall Residential Care Home in Ormskirk, Lancashire.  Now the group have 6 Homes based around West Lancashire, East Lancashire and Merseyside, over 720 Employees and a Homecare & Nursing Services Department.

Encore Care Homes enters a multimillion pound partnership to tackle the UK’s elderly care crisis

Encore Care Homes enters a multimillion pound partnership to tackle the UK’s elderly care crisis

Encore Care Homes has entered a £250million strategic development partnership with U.S healthcare REIT (real estate investment trust), Welltower.
The partnership will provide Welltower with the exclusive option to acquire £250million of Encore’s future developments which secures long term care options for the elderly and will allow Encore to continue to design and construct its purpose-built care homes across the south.

Blooming Success for Blackwood Tenant

Blooming Success for Blackwood Tenant

A green fingered Blackwood tenant has been rewarded for his skills by winning the housing and care provider’s prestigious gardening award.
Edward Stanton, who has been a tenant at Blackwood’s Argyle Street development for 25 years, won the ‘Best Hanging Basket’ award at the charity’s AGM in Largs.
The 78-year-old started work on his balcony five years ago and has since installed four hanging baskets which he believes make the perfect decorations for his balcony.
Edward said: “I have always loved gardening and so I couldn’t believe it when I was awarded ‘Best Hanging Basket’ as I have never won anything for my gardening before.

World Diabetes Day 2017 (Infographic)

World Diabetes Day 2017 (Infographic)

Diabetes can be deadly and World Diabetes Day draws attention to what people can do to avoid getting diabetes. The amazing thing about diabetes is that 90%-95% of people have type 2 diabetes and this can be prevented or delayed with lifestyle changes. This infographic from Study Medicine Europe takes you through how we lose 1.6 million lives every year because of diabetes. This figure is expected to almost double by 2030.

Another startling statistic is that 84 million American adults have prediabetes and they need to change their ways before it’s too late. It’s so important to check with your doctor if you have any of the high-risk factors related to prediabetes.

Top tips for on boarding yourself into a new job

Samantha Edmondson

Just landed yourself a new job? Congratulations!  Your effort applying and interviewing has certainly paid off, however the hard work shouldn’t stop there. Now is the time to ensure you are not only fully prepared for the role, but also that your first few weeks are a success and demonstrate you are the right hire. So what can you do to ensure you onboard yourself successfully? Here are our top tips.

Build relationships before you begin

How to Cope With Taking Care of Aging Parents: 5 step guide!


Taking care of an aging parent is a hard job, it requires relentless effort and a lot of time. I often see adults complaining that despite their entire interest in a parent's caretaking responsibility, they end up feeling drained and upset. If you're one of those adults, and you're seeking advice, I think I can be of some help to you. There are certain things that you can do to make this job much more manageable for yourselves than it already is. I'm sure by now you're super curious to know so without further blabbering, I’ll continue with the advice.

1. Set Boundaries

Nursing associates: What does the scheme involve and is it working?

Denise Baker, Head of Pre-Qualifying Healthcare at the University of Derby

The University of Derby is one of the first eleven cohorts of nursing associates in the UK. Later cohorts have been termed fast followers and now we have in the region of 2,000 trainee nursing associates in England, 125 of whom are at Derby. As part of a wider review of development of the nursing workforce, the associate role was proposed as one which would free up registered nurses to concentrate on more complex cases. The associate role is also seen as a route into nursing, allowing experienced support workers access to the registered nurse role if that’s appropriate.


Grandad Inspires Entrepreneur to Make A Change.


Ben Atkinson-Willes founded Active Minds, a company who design and create activities for people living with Dementia and Alzheimer’s disease. Active Minds work with several care homes across UK and the NHS, Age UK and Bupa. We recently caught up with Ben to find out more about his journey and plans for the future…

The idea started back in 2008 when my grandfather had been living with Alzheimer’s disease for the past 10 years, and I decided to see what I could do to help support him.

Encore Care Homes is the first in Dorset to provide an immersive dementia experience


Encore Care Homes is the first care group in Dorset to offer a Virtual Dementia Tour, which provides care and health professionals with an inside look into what it’s like to live with dementia, and training on the best ways to support someone suffering with the disease. 


Encore manages three care homes in Dorset and Hampshire. Great Oaks, Encore’s latest addition, welcomed local healthcare professionals from across the county and members of the community, to learn and experience first-hand how patients living with dementia feel.


Residents get a ‘kick’ out of donkey visit

Resident Percy West welcomes a visitor from the Donkey Sanctuary

Rescue donkey Willow captured hearts when he dropped into meet residents at Acacia nursing home in Yeovil.


Accompanied by his handlers, the former show donkey travelled to the Hendford Hill home run by care provider Camelot Care from the Donkey Sanctuary at Sidmouth.


Percy West was just one of Acacia’s residents who enjoyed a close encounter with 16-year- old Willow who is being cared for by the world-renowned charity.


Dannielle Whitehouse, Acacia’s activities co-ordinator, said: “The donkey came round to the residents in the communal lounges.


“Residents were smiling and most of them really enjoyed meeting and stroking the donkey, and asking questions of the Donkey Sanctuary staff.


How to deal with tiredness in the workplace

Recent data from CV-Library has found that over two thirds (68.8%) of workers in the care industry admit that having a bad night’s sleep negatively impacts their working day. What’s more,  a further 22.9% claim that they feel exhausted on a daily basis. Unsurprisingly, these can have negative implications for both care workers and their employers. 


Sleep is a vital part of our wellbeing. As such, below, we’ll discuss the importance of looking after your staff, and how both employers and employees can combat issues of tiredness in the workplace.


Why is sleep so important?


WWII veteran goes back to Normandy thanks to special donation

John Dowling

A local Chorley Second World War Royal Marine veteran has attended a remembrance trip to Normandy thanks to special funding.

John Dowling, who celebrated turning 97 during the trip, went on the seven-day break with his daughter Maggie and grandson Ian. The break was organised through the Royal British Legion and paid for with LIBOR funding.

The trip included tours of the Juno, Gold and Omaha beaches, sharing tales with other people who had experienced the war at Pegasus Bridge and a visit to Arromanches Museum where the veterans were presented with a medal. The construction of Mulberry harbour was explained and visitors were able to see what remains today, as well as a trip to Bayeux which is famous for its tapestry and cathedral.