Bluebird Care in Westminster has enjoyed an excellent month, being awarded a prestigious ‘Outstanding’ rating by the Care Quality Commission (CQC) and welcoming the Secretary of State for Health and Social Care to its offices to meet the team.
The excellent CQC rating was awarded following a comprehensive inspection in January 2018, and is a significant achievement making Bluebird Care in Westminster – which offers home and live in care to people in their own homes – not only one of the best home care providers in the country, but the best in London.
The CQC inspectors found staff to be “kind, compassionate and caring” and noted that the team “knew how to provide the care and support [people using the service] required whilst also going the extra mile for them.”
The quality and commitment of the management at Bluebird Care Westminster was highlighted by the CQC, who said:
“The provider had involved the whole staff team in driving improvement and had invested in staff and systems which created an open and positive culture throughout the service… the passion from the managing director was embedded throughout the whole staff team.”
The rigorous, high-quality training at the home was also remarked upon, “Care assistants received a comprehensive induction training programme to support them in meeting people’s needs effectively.”
Another feature noted throughout the report was the person-centred care on offer:
“People were involved in planning how they were cared for and supported… Care was personalised to meet people’s individual needs.”
On top of this fantastic rating, the Bluebird Care Westminster team were also delighted to welcome Rt Hon Jeremy Hunt MP, to their office last month. During the visit Mr Hunt got to meet members of the Bluebird Care team and hear about the excellent homecare they provide across Westminster.
The CQC report also highlighted that:
“Bluebird Care (Westminster) had implemented a scheme to manage situations when people were admitted to hospital. This included formalising visits to clients whilst they were in hospital and in one case a care assistant had stayed in hospital with their client. They also arranged for people using the service to have their preferred care assistant when they returned from hospital.”
Peter Slough, Director of Bluebird Care in Westminster, said:
“This is a fantastic achievement for the whole team here at Bluebird Care in Westminster. It is a testament to the pride our team members take in the care we provide, and the dedication they show to the people that use our service. Our team is highly trained and works exceptionally hard to deliver high quality person-centered care which values the needs of each individual. We are very pleased that this has been recognised by the CQC, and are very proud of every single team member. We will continue to strive every day to ensure everyone we support receives the exceptional care they deserve, and will not rest on our laurels as we go from strength to strength.”
Health and Social Care Secretary Jeremy Hunt, said:
“Outstanding care is only possible with outstanding staff – I’m pleased to see the CQC recognising the great work from the team at Bluebird Care Westminster. When I met some of the team there last month I heard first-hand about how Bluebird networks work together to ensure care is joined up – something we should be replicating across the country. To the staff at Westminster, very well done!”
Debbie Ivanova, CQC’s Deputy Chief Inspector of Adult Social Care, said:
“Staff and managers at Bluebird Care (Westminster) deserve all the plaudits outlined in this latest inspection report. They have continued to improve and are now an Outstanding service. Very well done to all involved.”
Duncan Berry, Chief Operating Officer of Bluebird Care, said:
“We are incredibly proud to have an outstanding business in London. The excellent CQC report that Bluebird Care in Westminster has achieved is down to the fantastic team who work so hard, going above and beyond to meet the needs of those in their care. We are also delighted that the Rt Hon. Jeremy Hunt MP chose to visit Bluebird Care in Westminster. His visit presented a great opportunity for the team to explain how they deliver the consistently excellent service which makes them one of the best homecare providers in London.”