The team at Sumners Farm Close in Harlow, which is an extra care sheltered housing scheme, is celebrating after being ranked within the Top 10 of UK home care providers in the East of England by independent review site homecare.co.uk.
The ranking is based on feedback from homecare clients and their relatives, and highlights the most recommended providers from 700 listed in the eastern region.
Sumners Farm Close is part of Manorcourt Homecare, a division of the Healthcare Homes Group. As an extra care sheltered housing scheme, managed by Manorcourt Homecare in joint contract with Essex County Council and Harlow Council, it provides 24-hour support to residents in self-contained, independent living accommodation. It enables individuals to access as much or as little help as required to enable them to live as independently as possible.
Services offered also include a ‘pop in’ service, help with domestic tasks and shopping, night care and escorted visits.
The review site currently rates the home as 9.9 out of 10 based on reviews submitted. One recent comment submitted by a relative states, “I can’t thank the carers and management enough for their excellent skills and always showing mum and dad the dignity they deserved, they all deserve excellent recognition for their efforts. Thank you.” Another says, “My mum was a resident at Manorcourt Sumners Farm Close for 6 years. Throughout this time she was treated with kindness and respect. The care she received was excellent and her time there was very happy. She felt secure and trusted all the carers.”
The wider Healthcare Homes Group was also recently recognised by partner site www.carehome.co.uk, being ranked in the Top 20 of care home groups in the UK.
Manager Lesley James said: “This recognition means a great deal to us as it is based on the real experiences of people using our services. These are honest, independent accounts of the quality of care we are providing and we are delighted that the overwhelming feedback is so positive.
“We base our care on dignity and respect and every resident at Sumners Farm Close is supported to remain as independent as they wish, with a care package tailored to their needs. It’s so important that we get this right and we will continue working with our clients and their relatives to provide a home from home environment in which they can feel happy and secure.”
Janice King, Operations Director of Manorcourt Homecare added; “The homecare.co.uk website has been likened to the ‘TripAdvisor’ for our industry and as such includes honest, independent accounts of the quality of care we are providing. We are therefore delighted with the positive feedback Sumners Farm Close has received.
“I would personally like to extend our thanks to manager, Lesley James and her entire team for the work they do in delivering such a fantastic service. The ethos of the Healthcare Homes Group is centred around high quality, person-centred care and I am so pleased that our teams are providing services that are so well valued by residents and relatives alike.”