During the greatest public health crisis in a century, specialist nursing care provider, Exemplar Health Care, is continuing to innovate by introducing new technology across its care home network, to help manage and maintain staffing levels.
The current COVID-19 pandemic has placed a great pressure on the health and social care sector, which has resulted in the need to recruit additional staff. In response to this challenge, Exemplar Health Care has introduced new tools and processes to ensure that every care home has the staff levels required to ensure that service users continue to receive the best quality care.
As such, Exemplar Health Care has implemented a new online dashboard that provides real-time information about staffing levels across its 32 homes. When colleagues enter and leave one of the care homes, they are required to sign in and out on an iPad. This information feeds into the dashboard and is updated every 15 minutes; providing the operations team with a real-time view of how many colleagues are in each home at any given time.
Selina Wall, Senior Director of Operations at Exemplar Health Care, says: “Our care homes are staffed 24/7, so one of my key priorities each day is guaranteeing that we have the right number of colleagues working in our care homes to support our service users. This is even more pressing when staffing levels are driven by the assessed needs of the people that we support. The implementation of the dashboard has provided me with real time information and reassurance.
“This is a much more efficient way of tracking staffing levels as it has reduced the number of emails and phone calls with home managers, meaning that we all have more time to spend supporting our residents and colleagues.”
Since the start of the pandemic, Exemplar Health Care has recruited over 200 new support workers, on both temporary and permanent contracts, and has enlisted the support of temporary and agency staff to help cover staff shortages, due to sickness or isolation.
For more information about Exemplar Health Care visit https://www.exemplarhc.com/