Sunrise of Eastbourne has received a rating of ‘Outstanding’ from the Care Quality Commission (CQC), the independent regulator of health and social care services in England – a rating which only around 1% of care homes receive.
The rating was awarded following a comprehensive inspection in July 2018 and makes Sunrise of Eastbourne one of the country’s top care homes.
The community, which provides high-quality, personalised nursing, dementia care and assisted living to up to 107 people, was praised by inspectors for ensuring its residents receive “exceptionally effective care, based on best practice by staff with an in-depth knowledge of their care and treatment needs.”
The report also highlighted the culture of person-centred care at the community, with people receiving “high standards of kind and compassionate care.” After speaking to residents and their relatives, inspectors were told that team members “were extremely caring, kind, attentive and dedicated in their approach, which was evident throughout the inspection.”
One person said: “I can’t think of a word to explain it, just wonderful. You can approach anybody. Everybody’s helpful. So supportive, kind, quick,” whilst a relative said that the service was, “loving, kind, happy, safe, calm and personalised, giving dignity to everyone.”
In a further achievement, the community received ‘Outstanding’ ratings in four out of the five areas inspected: effective service, caring service, responsive service and well-led service. It also received a rating of ‘Good’ for the provision of safe care.
When it came to the responsiveness of care, the report highlighted that people “received a responsive service where staff went above and beyond to ensure people’s needs, wishes and aspirations were at the forefront of everything they did” and that people “were supported to live as full a life as possible.” This included outreach initiatives such as a gardening club, a Golden Oldies Club for watching vintage films and the encouragement of exercise and physical wellbeing.
With an “exceptionally strong management team and proactive provider who made people at the centre of the work they did,” the community was also praised for its effective leadership team and dedicated staff members. Whilst their work was commended, the report also noted that team members have a “drive to enrich the lives of people through the continuous improvement of staff and care delivery” – meaning that Sunrise of Eastbourne will only continue to develop.
Fiona White, Registered Manager at Sunrise of Eastbourne, said:
“I am incredibly proud of the entire care team here at Sunrise of Eastbourne and this rating is a demonstration of the pride and commitment they apply to the care they provide every single day.
“I know that everybody enjoys and values the work they do with our residents and their families and we look forward to what lies in store for us as we continue to go from strength to strength.”
Joanne Balmer, Senior Director of Care and Quality for Sunrise Senior Living UK, said:
“We are delighted to see Sunrise of Eastbourne receive such wonderful recognition for the hard work they do to ensure every individual receives the kind of care that puts them and their quality of life first.
“We know that the community will maintain its high standards as it goes forward and we are ready to continue providing support that will ensure everybody receives the dedicated and personalised care they deserve.”