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Care expert shares the importance of bonding with residents

Friendship is important at all stages of life, but even more so as you age and move into the later phases of life. Care experts at Elmfield care group share how important intergenerational friendships are, and the benefits they bring to all involved.

Michael Berkley Blezard, General Manager of Old Sarum Manor care home, comments on the connection he sees forming between residents and staff: “Increasingly, we are seeing residents bonding with the care staff on a level that goes deeper than just acquaintances. It is really special to see these connections grow as they bond over shared experiences or show each other a unique perspective. 

“For older adults, connecting with younger generations can help them feel more youthful and for the younger adults, they gain a wider perspective on life that might be able to support them as they navigate the world.”

Esther Cambridge, General Manager of Flowers Manor care home, highlights the emotional impact these friendships can have: “The most significant benefit for our residents is improved emotional wellbeing. Strong connections within the home make them far less susceptible to loneliness and social isolation. This then has a knock-on effect, helping to lower stress and fostering a sense of self-worth for both the resident and the member of staff. 

“Another benefit we see in the home, especially among the care staff, is increased empathy. When staff form bonds with residents outside of their typical social circles, they can develop a more inclusive worldview. At the same time, our residents are reminded that they still have so much to offer.”

Naomi Griffith, General Manager of Nodens Manor care home, explains how the home actively creates the conditions for these friendships to flourish: “These friendships don’t happen by accident. In our homes, we create the environment for them through structured activities and more relaxed, informal socialisation time. 

care worker and resident hugging

“Our care staff are encouraged to be genuinely curious about residents, asking questions about their lives and passions to get to know them better. When residents feel heard, this helps them open up and allows conversations to become more free-flowing, which is where the real friendships begin.”

One example of a special friendship at Elmfield care group comes from Nodens Manor: 

When Pam Ruck, 90, joined the Noden Manor community roughly two-and-a -half years ago, her journey has been defined by connection. She quickly formed a friendship with fellow residents, but it was with care team member Aimee Bowden, 32, that she found a truly unique bond. The pair instantly connected over their shared passions, a love for nature and gardening, and their mutual love for children gave them a foundation for endless conversation.

Whether the sun is shining or there’s a morning chill, Aimee and Pam have a cherished daily ritual. Every shift begins with a warm hug, followed by ten minutes of coffee and a gentle stroll through the Nodens Manor gardens. These quiet moments have paved the way for a friendship so deep that Pam often describes Aimee as being ‘like a daughter to her’.

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