Healthcare Management Solutions has reinforced its commitment to operating at the highest standard by introducing a new pioneering app based on the feedback system that gives the senior leadership instant information about the quality of its homes.
‘How did we do?’ is simple to use and takes just a couple of minutes. The user can rate different aspects of the service, including rating the exterior, feeling welcome, rating the interior, and the quality of care provided. App users are also invited to add comments and upload pictures to support their ratings.
The feedback is shared instantly with the management team, so that positive feedback can be passed on to staff, and calls for improvement can be acted on straight away. A number of providers have already begun using the App to great effect.
Tony Stein, Chief Executive of Healthcare Management Solutions, said: “As a responsible and committed care provider, we welcome all feedback from our visitors, residents and healthcare professionals. By introducing an easy to use app that will prompt an urgent response from our management team, we feel that we are pioneering a new way for service providers to continuously improve.
“The app is free to download, and we are also placing tablets in the reception areas of all of our homes, to encourage any visitors to give instant feedback, even if they do not wish to download the app themselves. We hope that by doing this, we will be able to reward our staff and homes that are doing well, and quickly rectify any issues that may arise.
“We have already had a very positive response to the app, and senior management are responding to the feedback straight away. It works very well and were hoping to introduce it into other service areas, and encourage other businesses to use this technology to make sure their businesses are operating at a gold standard.”
Relatives are delighted to have a call from the CEO just minutes after they’re submitted their feedback.
