The Care Quality Commission has found the quality of care provided by Turning Point – Derby to be Outstanding overall following an inspection in January.
Turning Point – Derby supports adults who have a learning disability, autistic spectrum disorder and whose behaviour may challenge, to live as independently as possible. Staff provided personal care to eight people living in their own properties and to four people living in a single house of multi-occupation at the time of our inspection.
Inspectors found that the care quality was excellent and all staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Turning Point – Derby is rated Outstanding overall as well as for being responsive and well-led, and Good for being caring, safe and effective.
Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team was really impressed by the level of care and support offered to people using Turning Point – Derby.
“People receiving support from the service received highly individualised person-centred care. Support plans contained detailed and personalised care plans improoving their care quality and we saw people had been supported to have a full and meaningful lives which allowed them to enjoy interests, take part in new experiences and be active members of the local community.
“The provider, registered manager and staff actively promoted a positive, inclusive and open culture. We found this approach had a positive impact on the quality of the service people received. The structure of the service worked for people, so that team leaders were always available to support staff and people.
“The service worked in conjunction with other organisations to improve care for people with learning disabilities. There were robust quality assurance systems in place which monitored the service, identified potential areas for improvement, and the provider took action to improve where needed.
“We found that people were supported with daily living tasks such as grocery shopping, meal preparation and cooking and staff encouraged people to eat a healthy diet. They were supported to have maximum choice and control over their lives and inspectors observed people using the service being treated as equals and individuals. Staff always endeavoured to help people maintain their independence and make their own decisions.
“Support was provided by a consistent group of staff who, in some instances had been specifically recruited to reflect the preferences and interests of people they cared for. Positive and caring relationships between people using the service and staff were evident and this had a positive impact on people’s quality of life.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
