Untidiness named main contributor to unproductivity in the work place
A motivated workforce is essential for the smooth running of any company; however, in the caring industry it is even more vital. A lack lustre attitude and the subsequent negative vibes will undoubtedly rub off on others, which is obviously not ideal for the wellbeing of recovering patients. Maintaining a motivated and proactive team can be a constant challenge for managers, with many uncontrollable factors influencing the overall mood of a department. To determine the factors that have a negative effect on a workforce, office power and ergonomics supplier CMD carried out an independent survey. Here’s what the survey revealed: Untidiness Almost half of the responses (44.5%) related to mess and clutter — either from a messy work station or from visual untidiness in the surrounding area, such as trailing wires. It is commonly known that untidiness can be counterproductive to clear thinking, so it is no surprise that an abundance of clutter can be distracting for workers. It is also easy to feel overwhelmed when surrounded by mess, which can result in staff becoming impatient and even short tempered — two traits that are unacceptable in any working environment — not least when caring for patients. The good news is that excess clutter can easily be addressed — primarily by a general de-clutter. Furthermore, investing in some office basics such as filing and shedding facilities will prevent messy piles of documents from re-accumulating (this also provides safety benefits). Cable tidies are also a great way of tidying trailing wires away out of sight. They also have the added advantage of preventing potential trip hazards. Lighting Another cause of distraction was insufficient lighting, attracting 34.7% of the votes. As nursing professionals are under increasing pressure to work long shifts, whilst remaining high spirited and positive when dealing with patients, it is essential that working conditions aren’t acting against them. It goes without saying that the wrong type of lighting can make even the simplest tasks harder. Lighting that is too bright can trigger headaches and make employees feel on edge; whereas, lighting that is too dim can cause eye strain and lethargy. Poor lighting is also a prime culprit for creating a ‘low mood’ and can also make it difficult to remain focussed on a task. Achieving a ‘one size fits all’ level of lighting can be difficult, especially in an open plan work environment. Wireless lighting is a great solution for creating a pleasing lighting level for all employees, as brightness and temperature can be adjusted remotely on a light-by-light basis. Plug sockets Lack of available plug sockets and charging options brought in a combined total of 18.9%, highlighting that being unable to ‘plug in and go’ was a bone of contention amongst employees. The inability to charge a depleting phone battery undoubtedly increases irritability amongst workers, creating a niggling distraction which can divert focus from the task in hand. Advancements in technology now enable power modules to be positioned on top of desks, or built into desk surfaces, allowing employees to instantly power up laptops, tablets and mobile phones without having to crawl beneath desks in search of the elusive free plug socket. Wireless charging hubs for mobile phones are also ideal for communal areas so that staff can easily charge their phones during breaks. Simple measures to create a productive workplace As the survey results highlight, it doesn’t take much to disrupt the productivity of a workforce. On the flip side, however, these issues are easily addressed. Simply looking around the workplace and identifying areas of excess clutter, messy wires and poor lighting will go a long way towards turning a negative workplace into a proactive one.
Work completes on St Monica Trust’s fifth development, The Chocolate Quarter
Work has now completed on The Chocolate Quarter, the highly anticipated new retirement village and care home on the site of the former Cadbury’s factory in Keynsham, Somerset. The new £60 million development by Bristol-based charity St Monica Trust offers a luxury retirement community with a range of facilities open to the public to encourage intergenerational use and prevent isolation of the elderly. The Chocolate Quarter is home to 136 retirement apartments and a 93-bed care home, as well as office space and retail outlets. Community facilities, open to the public include a new authentic pizzeria called B Block, a spa, gym, swimming pool, cinema, craft studios for woodwork, pottery and art, , hair salon, barbers and nail salon. Once home to some of the nation’s favourite treats, the site was previously home to the Somerdale Factory, originally built in the 1920s by J.S Fry and Sons. The iconic red brick buildings have been lovingly refurbished to maintain their landmark status and interiors have been designed to maintain the integrity of the heritage at the iconic site. The Chocolate Quarter is set to be a new community hub for Keynsham, offering a whole host of facilities that are open to all to encourage intergenerational use of the site. St Monica Trust is well-known in the South West for their pioneering accommodation solutions that enable residents to enjoy and maintain their independence. The Chocolate Quarter is the 5th development by the charity and challenges the retirement village model by pushing new boundaries in the sector. David Williams, chief executive of St Monica Trust commented: “The care home market has changed and developed so much over the last few years and with The Chocolate Quarter we really wanted to create something special and fit for the future. “We want The Chocolate Quarter to be used by all, to create a hub of social activity that negates the need for older people to feel like they’re being isolated and instead allows them to feel part of a buzzing intergenerational community. “The site has historically played such an important role in the local community and with The Chocolate Quarter we want to restore that, breathing new life into this community hub for Keynsham while building new homes tailored to the needs of aspirational older people.” Fifty four per cent of the one and two bedroom apartments have already sold, with just 61 properties remaining. Next to the River Avon and within a short five minute walk to the centre of Keynsham, The Chocolate Quarter offers both town and country living. With incredible country views, apartments feature balconies, gardens and terraces as well as access to communal rooftop gardens. Each apartment has been laid out to make the most of the unique space, with a focus on detail to ensure exclusive living that offers practical touches. The interior design has been done by Jane Clayton Interiors and each apartment includes a laundry room complete with washing machine and tumble dryer, en-suite showers and plenty of storage. The kitchens feature integrated Neff appliances, including slide and hide oven doors and Bosch dishwashers and the bathrooms offer walk-in showers, underfloor heating and night lighting. The 93 bed care home, known as Charterhouse offers communal kitchen and living areas with spacious private bedroom suites. The design of each room has been carefully thought out to make everyday life easier with motion sensors which turn on low-level lighting in the en-suite for night time bathroom visits and the mattresses are finely tuned for a perfect fit to ensure a good night’s sleep. The large private suites are all en-suite and offer air conditioning, wi-fi, full height windows and the facility for in-room dining. A community open day to celebrate the opening of The Chocolate Quarter on Saturday 2nd December from 10.00am to 4.00pm. Visitors on the day can expect pizza demonstrations, smoothie masterclasses, kids film screenings as well as the opportunity to find out more about gym membership, nail and hair salon services, art classes and the chance to explore the residential show homes. The Chocolate Quarter’s show home and marketing suite is open on weekdays from 10.00am to 4.00pm and 11.00am to 2.00pm at the weekend. If you would like more information about The Chocolate Quarter call 0117 949 4004 or email info@thechocolatequarter.org.uk. You can also request information online at www.thechocolatequarter.org.uk.
Crewe Care Village Rated Outstanding
It might have been unannounced, but a recent inspection by the Care Quality Commission (CQC) judged the support provided at state-of-the-art care village Belong Crewe to be ‘outstanding’, making it the first nursing home in Cheshire to receive this rating. Inspectors judged the service to be ‘outstanding’ in four out of five categories, deeming it exceptionally caring, well-led, responsive and effective, as well as being safe and consistently compliant with best practice guidelines. Inspectors reported that staff supported people and provided for their individual care requirements and were highly skilled, motivated and competent at delivering effective, personalised healthcare plans. The care village’s flexible, person-centred approach to care and commitment to helping residents retain their independence were also praised in the report. Tracy Paine, deputy chief executive of Belong, said: “We were absolutely delighted to read the CQC’s report and immensely proud of the dedicated and skilled staff team we have in place in Crewe. The comments made by the inspectors were an endorsement of our approach to care and of the tremendous model we have developed for supporting people with complex nursing and dementia needs in Belong villages.” The commended dementia care services were further supported by a varied programme of activities and social events, which inspectors said were complemented by first-class facilities, including an on-site gym and bistro. Peter Norman, Registered Manager at Belong Crewe, added: “In addition to the outstanding rating that our Belong at Home domiciliary care service received from CQC last year, this latest review also acknowledged the specialist dementia care provided at Belong Crewe. The report praised adaptations to people’s environments that were informed by individual needs and the specialist support provided by admiral nurses.” The management and organisation of the care village also came in for praise. The report said that managers were present, approachable and acted upon feedback to improve the service. Managers created individual development plans for staff members and actively supported them to develop their professional skills and knowledge. Phil Caine, General Manager at Belong Crewe, added: “It was great to see our commitment to improving standards of care evidenced in the report and we will continue to evaluate new initiatives and approaches to ensure we continue to innovate and provide excellent support and quality of life to our customers.”
How Can Care Homes Overcome Isolation?
According to Age UK, more than one million older people regularly go an entire month without speaking to anyone. Loneliness and social isolation are a growing problem in the UK; having a negative impact on health. Therefore, to overcome this in a care home or cohousing environment, social interactions are key. This article will examine how ‘community’ can play a crucial role in overcoming a resident’s isolation; highlighting the ways the older population can connect with new people, feel like they have a role in society and eliminate the feelings of loneliness. How Loneliness and Isolation Occur Social isolation can refer to the separation of an individual from their family, a deficiency of healthy relationships with others or decreased involvement with society. This is different from loneliness, which is described as a negative feeling that can occur as a side effect of social isolation. Isolation and loneliness can be caused by many factors. By the time an individual reaches their 80’s, there is a high chance they will live on their own. Sudden occurrences, such as bereavements of a partner, can cause a dramatic change in a person’s life and could mean they don’t have any other company. Another factor which can spur on social isolation is retirement. Whilst working, a person feels as though they have an active role in society. Working involves spending time communicating with others, having a daily routine and leaving the house on a regular basis. After having worked for the majority of your life, retirement can represent a huge change. Both retirement and becoming widowed can consequently mean an older person could go for long periods without seeing anyone. Lack of social interactions are not the only cause of loneliness. Often, the feeling of loneliness can be experienced by older people living in a group setting, such as a care home, who are often surrounded by others. This is because physical barriers such as loss of hearing, dementia and depression can all cause a resident to spend time away from others or exclude themselves from community activities. Consequence of Isolation Research has shown lack of social interactions is as damaging as smoking 15 cigarettes a day. Humans have a fundamental need for close relationships with others and inclusion in communities, therefore, when this need is not met, physical and mental health issues can occur. For example, increased stress levels will weaken the immune system and impair sleep quality. Lack of sleep and the negative feeling of loneliness will heighten feelings of anxiety, depression and can double the risk of developing dementia. The cycle created by social isolation can cause a downward spiral of loneliness and ill-health. Combatting Isolation Through Community To help avoid the health issues caused from isolation and loneliness, older people should feel as though they have a sense of purpose and are involved in a community. Although many older people live in care homes, isolation and loneliness is still an issue, even though the residents are frequently surrounded by others. When the transition is made to live in a care home, the change of environment and new faces can be daunting, leaving a resident feeling isolated from the outside world and alone. Gradual deterioration of health, such as dementia, can cause a disconnection from reality which results in a confused resident who withdraws from their usual activities and social events. For this reason, it is important care homes help residents to remain part of the community. This will allow reciprocity of relationships and the opportunity for residents to feel useful within the home. In practice, this can be done by giving residents regular and meaningful job roles such as helping at mealtimes and with laundry or perhaps assisting in the garden to grow fresh produce. Other ways of promoting a sense of community within a care home would be to set up groups and clubs for the residents. This encourages residents to make new friends and gives them a sense of purpose which will overcome the negative effects of social isolation. Creating and encouraging groups of people to get together is effective, however one of the most beneficial ways to create a community environment within a care home is to encourage communal meals. These enable the residents to eat and socialise three times a day, along with other residents, staff and visitors. Why Community Mealtimes Matter For many, dining is more than just a healthy meal; it is a social highlight. Eating alone can often be alienating. If a care home encourages communal eating, the residents will have a chance to talk about their day, share their stories and make plans together. An example of a care home that implements communal meals is Castle Brook, run by WCS Care. Rather than cooking food in a remote kitchen away from residents, the food is cooked in specially designed ‘households’. Each of the three floors has two households on separate wings, featuring community focused kitchen, dining and lounge areas. Each resident’s room connects directly to these areas, allowing the resident the opportunity to spend time with others. This can help new residents become close to a smaller community rather than feeling out of place in a large group of people. The close community kitchens also enable the residents to smell the food being cooked, whetting their appetites and encouraging them to eat meals with others. Another example of a care home that promotes a social dining environment is The Chocolate Works owned by Springfield Healthcare. The centrepiece of ‘The Chocolate Works’ is the marketplace, which is a large indoor space which aims to ‘bring the outside, in’. The space is home to shops, a café, a gym, spa and a chocolate shop. The area is also filled with trees, greenery and natural daylight. Residents spend a lot of their time in the communal area, which encourages them to meet others and enjoy themselves, therefore combatting loneliness in the home. With an
5 Home Improvements That Create a Dementia Friendly Environment
An environment that was once recognisable, can soon become one which is unfamiliar to a person who has dementia. Instead, it is now a space which lacks familiarity and becomes filled with hazards as dementia progresses. Yet, it is possible for those who have dementia to live in their own property safely and receive the care they need, if adaptations to the home are made. By creating the right home environment, those with dementia and their loved ones can ensure that the space is safe and secure, and a welcoming and comforting space that allows a person with dementia to maintain their independence and remain in a somewhat memorable environment. Below are five areas of the home that you will want to change in order to create a safe home environment for someone who has dementia from Hales Care. 1. Kitchen The kitchen has the potential to become one of the most dangerous rooms in the home – scalding water, gas, sharp objects and unfamiliar cooking equipment can be a confusing combination for someone who has dementia, leading to an increased risk of injury. In the kitchen, your aim should be to remove any hazardous items from reach and make it a space where simple tasks can be carried out independently or with some supervision. Steps such as labelling hot and cold taps, removing knives and adding instructions to items such as the kettle and toaster will add familiarity and remove danger. Everyday items should be kept to hand such as the kettle, mugs, tea and milk, with food items stored in plastic containers if possible, as this will remove confusing packaging from the equation too. 2. Bathroom Large volumes of water and slippery surfaces, the bathroom is an area which can be dangerous if it has not been modified. Movement aids should be added around the room such as near the bath or shower and toilet, to reduce the risk of slipping on a wet floor and to aid with getting up from the toiler or out of the bath. A flood safe plug in the sink or bath can be used to reduce the risk of flooding when water has been left running for too long, as it will automatically open when the water has reached a certain level. Removing locks from doors will also ensure that the room can accessed during an emergency. 3. Flooring Throughout the home you should take care to remove any trip hazards, however, you may not realise that the colour of flooring can impact dementia and lead to a confused state of mind – something which can be avoided with some changes. Any uneven materials underfoot should be removed – such as rugs and door mats as these could cause a person to trip if not secured correctly. Exposed carpet grips and floorboard nails should be repaired, and used in the same colours to the rest of the flooring so that it cannot be confused with a loose object on the floor. Neutral or block colours should be used for flooring as any patterns may look as though there is a hazard in the way leading a person to fall or become confused as they move through the room. 4. Lighting Lighting helps us all have visibility around the home, however by improving the lighting throughout your property it will greatly improve recognition of everyday objects and reduce an opportunity for confusion to set in when confronted with a dimly lit room. Installing dimmer switches throughout the home will give more flexibility over how light a room is, and adding lots of smaller light sources will allow you to focus light in the areas which need it most. Natural light sources should be improved where possible – therefore any objects blocking windows should be removed and curtains or blinds pushed back so they do not obstruct the light. While you want to maximise light, installing blackout blinds in bedrooms will help to improve sleep. 5. Improve recognition throughout Throughout the home you will need to seek to create an environment which is recognisable, and removes any elements which could cause confusion. This includes photographs of family and friends, as well as items such as mirrors as someone who has dementia can lose the ability to recognise loved ones as well as themselves. Items which are required everyday should be made readily available such as keys, emergency contact details and instructions for everyday objects. Daily tasks can be written on boards as a reminder that they need to be completed – even jobs such as drinking and washing etc. By making simple changes around the home a person who has dementia is able to live independently in their own home with the right support.
Bluebird Care launches ground-breaking app for their care teams
Award winning home care provider Bluebird Care has created a ground-breaking staff guide mobile app for their care teams. To celebrate the launch of this new innovative tool, Bluebird Care have released a promotional video, highlighting the key benefits of this new tool providing further support to their care teams. Bluebird Care employs 19,000 care assistants across the UK, delivering over 28,000 care visits every day. This innovative mobile app enhances the availability of critical information to care teams providing front line care and support in customers’ homes. The staff guide app has been created by Bluebird Care’s experts, after drawing upon feedback from care teams through workshops across the UK. This new tool is available on any smart device, providing care teams with instant access to information and guidance and content clearly displayed with easy navigation, making it perfect for our care teams. After gathering feedback in a number of workshops from care teams across the UK, Tracey Davis-Jones one of Bluebird Care’s quality managers commented: “What we found was something very different to what we thought staff wanted. In the past staff have always had staff handbooks in paper format and what staff were really telling us in that session was that they wanted something that was a lot more accessible. People were saying were why can’t this be on our phone and much more accessible to us and having information there at hand.” Discussing the potential of this innovative tool, lead developer Rebecca Goodright commented: “Helping care assistants in their challenging role using technology that they are already familiar with, such as their mobile phones, will continue to ensure that we can support our care assistants anywhere with tools that they already know how to use”. By combining home care expertise with mobile app capability, Bluebird Care continue to empower their care teams to deliver excellence in care. With nearly 4000 registered users across nearly 200 offices, the staff guide app is supporting Bluebird Care’s care teams across the UK.
Weathering the storm: how care organisations should communicate in a crisis
More often than not, care homes are well-managed, happy and welcoming places – full of dedicated staff who carry out their important responsibilities with extraordinary commitment, warmth and affection. At the same time, they are complex organisations that are entrusted with the great responsibility of looking after some of the most vulnerable and frail people in our communities. Because of this, they are arguably at higher risk of adverse publicity and lasting reputational damage than other types of business. The impact of a crisis on the reputation and, ultimately, bottom line of a care organisation can be serious and – if not adequately managed – have a long-lasting and negative impact on your reputation. Threats to an organisation’s reputation come in many different shapes and size and an exhaustive list would take up several pages. Some of the more common examples include negative or mixed CQC reports, incidents involving members of staff, the closure or withdrawal of services, and complaints from residents and their families. Whatever form they take, any crisis – however small they may seem at first – can quickly spiral without prompt action. Fail to prepare, prepare to fail When it comes to dealing with a crisis situation, preparation is the best form of defence. Crisis planning should be a standard part of an organisation’s risk management processes. Senior management should put in place clear processes detailing the steps to be taken in the event of a crisis. What will be the process for handling incoming media enquiries? How, when and what should we communicate with residents, families and other stakeholders? Who will be on the crisis team that will meet regularly, ensure that appropriate actions are being taken, and review progress? These are questions that decision-makers should be able to answer before a crisis hits, rather than when the phones are already ringing and angry families are already queuing up outside the front door. Crisis-preparedness is not just a matter of having the right processes and procedures in place. It’s also a matter of fostering an open, transparent and ‘crisis aware’ internal culture. Staff at all levels can provide a valuable ‘early warning’ system, alerting senior management to problems at an early stage – but only if they know how to recognise a potential issue or crisis, and are clear on how and to whom they should report them. It is worth considering how this can be integrated as part of a structured induction or learning process – and more than worth the time and effort involved. After all – it is far better to hear about a problem from a member of staff, when action can either be taken to mitigate the problem or, at the very least, a communications plan can be drawn up, than from a journalist on the other end of the phone who is demanding immediate answers! Handling a crisis What should organisations do when a crisis hits or might be looming? The first and most important point is that prompt internal discussion and action is vital. In today’s permanently switched-on, digitally-driven world, bad news travels quickly and rumour and speculation can swiftly metamorphose into something altogether more serious. In the fast-paced, highly charged atmosphere of a crisis situation, this poses a challenge. On the one hand, where an issue has sprung up without warning, organisations will understandably want to gather the facts before sharing any information externally. At the same time, pulling down the shutters, remaining silent or – worse still – saying no comment is always to be discouraged, as it will simply create the perception that you have something to hide. The safest bet in this situation is a holding message, in which you can acknowledge the concerns raised without admitting fault, and explain your next steps. The aim is to show that your organisation is responsive, in control and sympathetic to concerns –while still buying some time establish the facts and agree next steps. Deciding who to communicate with, and via what method, is as important as the content of the communications. This needs to be mapped out – ideally as part of prepared crisis management plan but, failing this, at the earliest opportunity at the start of any crisis. Any care organisation will have multiple ‘stakeholders’ or audiences – from the people they look after and their families, to local healthcare partners, media and influencers such as councillors and MPs. With such a variety of audiences, the devil is in the detail and careful though needs to be given to making sure that the right people hear the right messages at the right time… and in the right order. After all, you don’t want families hearing about unwelcome developments from a statement you have released to media, rather than through a direct communication, such as a letter, than should have come directly from you! Organisations must also ensure that they are communicating consistent messages across all communications channels. It is no use saying one thing in a letter to residents, and saying quite another thing in statements to media. The devil is most definitely in the detail and even small changes in tone, emphasis or content can create a perception of inconsistency or, worse still, duplicity. Remember, however, that although coordinating multiple communications channels can be a challenge, they can also provide opportunities in a crisis situation. Gone are the days when an organisation relied solely on a third-party, such as local newspapers, to communicate to a wider audience. Your ‘owned’ channels such as social media, newsletters and websites allow you to communicate directly, using your own messages, to stakeholders. The long game Making a crisis disappear overnight is beyond the wit and abilities of even the most consummate PR professional. The reality is that there is no quick fix when one is dealing with reputation management and recovery. Policy and action needs to come first – have you taken meaningful steps to resolve the issue or mitigate against the risk of it happening again?
Festive family fun at Great Oaks’ Community Open Day
Great Oaks, a new purpose-built 80-bed care home in Bournemouth, is spreading Christmas cheer this December by hosting a festive family-friendly open day for the local community on Friday, December 1 from 10am-3pm. During the day, guests and Great Oaks’ residents will be visited by Mr Frosty the reindeer from 1pm and pupils from Kinson Primary School will be joining in with the festivities by singing Christmas carols from 12 pm. Homemade treats, prepared by Great Oaks’ team of professional chefs will also be on offer to all who attend. Ian MacDonald, care home manager, will be on-hand to talk to visitors at the open day to answer any questions they have. There is also the opportunity to meet the care home team including nurses and carers, and take a tour around the new state-of-the-art facilities of the building and garden. The luxurious care home opened in June following a successful Care Quality Commission (CQC) inspection and is welcoming residents to the home for residential, nursing, dementia and palliative care. Short-term respite stays and day breaks are also offered at the home, which is discreetly located within a private woodland setting on Poole Lane. Ian MacDonald, manager of Great Oaks, said: “This is the perfect way to officially kick off the festive season by having a mince pie and enjoying some carols while getting the chance to see first-hand the beautiful setting of Great Oaks. Guests can find out more about our highest standard of twenty-four hour, personalised care that our skilled team provides. “We are looking forward to meeting some new faces at our Community Open Day. It will also be lovely to welcome back some familiar faces from Kinson Primary School, since we hosted a time capsule burial event with them in September.” Great Oaks is the latest addition of an established family of care homes managed by Encore Care Homes, with two other care homes in Dorset and Hampshire. For more information, visit Greatoaksbournemouth.co.uk or call 01202 087444 to speak to a member of the team or to make an appointment to view Great Oaks.
Take advantage of Government Renewable Energy Incentives and receive a Free Biomass Boiler and full heating system plus cheaper energy*
Renewable Heat Generation Limited (RHG) has been working with care homes throughout the UK for several years, helping them to generate cheaper, more efficient, environmentally friendly fuel while achieving up to 60% savings on energy bills by way of RHG’s free state-of-the art Biomass System. Key Benefits Include: * Free boiler installation * Free wet radiator system throughout the care home if converting from electric biomass. * 60% saving on existing electrical systems So, what is Biomass? Biomass is an industry term for retrieving energy by burning specially formulated EN PLUS A1 pellets which will reduce your carbon emissions by a minimum of 88%. The pellets are classed as a renewable energy source under government frameworks because plant stocks from which they are derived are being continually replaced. RHG works closely with Government organisations to reduce help carbon emissions and currently operates over 100 biomass boilers in care homes’ across the UK. Without doubt, RHG is the largest installer of biomass technology in the care home industry. With our in-depth knowledge of care homes’ unique energy requirements, RHG is the perfect partner for this specific group. We have an outstanding track record on account of our products proven design logic and our impeccable maintenance policies. What makes this a particularly attractive proposition, is that RHG is investing its own money in the system, so making it completely risk free for the care home, the heating requirements of the care home and the on-going maintenance become someone else’s problem. Based on a conservative consumption of 300,000 kilowatt hours per annum on an average care home could potentially yield a saving of £20,000 per year*. In addition to the benefits detailed previously, you will also benefit from: * More efficient boilers guaranteeing your business meets government heating requirements (22 degrees throughout the year) and meets new water regulations for return flow temperatures * Fully inspected systems plus twice a year servicing to ensure the boilers remain in tip top condition * 20% saving on existing oil/LPG systems plus £15,000 carbon refund to use how you wish * Service agreement ensuring your system remains reliable and efficient for 20 years * VAT and CCL overcharge recovery going back 4 years For your free energy review, in the first instance please call Paul Campbell on 07815 444 205 or email: pcampbell@reliableenrgysolutions.co.uk 1.* Subject to survey and applicable only to care homes converted from electric to Biomass. LPG and oil based heating systems replaced by Biomass will save circa 20% subject to survey and final analysis.
