A Dorset care home has received outstanding scores on an independent care home review site.
The Malthouse residential care home in Gillingham, Dorset, has been awarded an overall score of 9.9 out of a top score of 10 on the leading UK care home review website www.carehome.co.uk.
Reviews submitted by family members and residents themselves commend the high standards of care and service that the home provides and rates the facilities, dignity, cleanliness, food and hygiene, staff, management, safety and security, activities and value for money.
Those writing reviews have been particularly impressed by the considerate care and attention the staff give to residents, as well as the extra activities and entertainment provided.
One resident’s family member commented “Visiting my grandma is always a pleasure; it's like seeing her in her own home. The staff are so welcoming and know my grandma so well. There is always so much going on in the home for her to join in with. The Malthouse is simply amazing.”
Another resident’s family member said: “First class. Immediate positive response to our desperate phone call seeking immediate short-term stay …. At all times, the resident was treated well and all her wishes met and respected. Very friendly and welcoming atmosphere. All staff were genuinely friendly and kind and were easy to deal with. We could not have wanted anything more. The rooms were spacious and pleasant; food good and care superb.”
Claire Stredwick, Manager of The Malthouse residential care home said “The team works very hard to achieve the high standards of care and service we aspire to provide. It gives us all a real sense of pride to know that our efforts are not only achieving the desired outcomes, but are also appreciated in the process. To achieve gratitude and recognition from the very people to whom we provide our services is the utmost reward and we are very proud to have received such high praise on the carehome.co.uk website.”
The Malthouse is part of the Healthcare Homes Group, which has been awarded the site’s Top 20 care home group award for 2016 and 2017. The award highlights the most recommended care home groups in the UK and the current rating for Healthcare Homes is 9.3 out of 10.
For reviews on care homes in the UK, please visit www.carehome.co.uk. For more information regarding The Malthouse and the range of residential and respite services provided, visit www.healthcarehomes.co.uk or call 01284 768327.