Beach View, operated by Dolphin Homes and specialising in care for individuals with learning and/or physical disabilities, was inspected by the Care Quality Commission (CQC) in February this year and was awarded an overall rating of ‘Good’ in May.
Inspectors noted that it was evident the leadership team, “had worked hard to improve the service to provide people with safe, effective and person-centred care,” and that, “as a result, the service is now rated good overall.”
The experience for residents has also improved, with inspectors stating that team members ensured, “everyone at Beach View is equal and had the opportunity to the same or similar experiences.” The report praises the respect shown by team members towards residents and their “private space”, remarking that support plans are, “written to promote as much independence as possible and went into details such as what perfumes someone liked to choose from and where to find her nail polish.” One resident commented how much they liked Beach View, referring to it as their “home”.
The report highlights that appropriate family members are “fully involved” in decisions relating to the provision of care, with one resident’s family member sharing that they are, “always kept informed about every aspect of care, medicines, etc. They phone me and send photos and the contact is excellent.”
Team Members at Beach View were also positive about the way the home has transformed, with one team member stating they loved working at the home and another commenting that they would choose Beach View if they had a relative who needed care. The CQC praised the “kind and caring” approach of the team and their ability to “engage proactively” with “happy and comfortable residents”.
https://www.dolphinhomes.co.uk/services/care-homes
Jenny Harris, Registered Manager, Beach View care home, said:
“We are delighted by the recent ‘Good’ rating from the CQC which reflects the incredible hard work and dedication of our fantastic team at Beach View. People are at the heart of everything we do as a service, from ensuring the safety, comfort, and happiness of our residents, to supporting the training, development, and well-being of our team.
“Most importantly, we are proud the report reflects the positive experiences the people we support and their families shared with inspectors. Knowing they feel happy and well cared for is what truly matters.
“We are delighted all our hard work last year has paid off and that the significant positive progress we have made so far has been recognised. We are determined to keep striving to do even better each and every day.”
