Chartwell Manor, a new Maria Mallaband Care Group (MMCG) home in Aylesbury, is celebrating being rated ‘Good’ in all areas in its first Care Quality Commission (CQC) assessment.
Following an inspection this summer, the 61-bed care home, open since September 2022, was recognised as safe, effective, caring, responsive and well-led, with a report highlighting the home’s kind and compassionate staff and ‘positive and friendly culture.’
It is the latest in a series of good news for the home, which has earned a rare 10 out 10 rating on Carehome.co.uk based on a series of stellar reviews from the loved ones of those living in the home.
It also follows Chartwell Manor winning an internal group award, MMCG’s Aspiring for Excellence Award (south) which celebrates a home which embodies MMCGS vision for the future.
Chartwell Manor Care Home Manager, Hazel Greenway, said:
“It has been an incredible first two years for all of us at Chartwell Manor, driven by a fantastic team, determined to deliver the very best for those in our care. I am thrilled to see all of that being reflected in great reviews, internal accolades and now this inspection report.”
Throughout their time spent at Chartwell Manor Care Home, the CQC inspectors “observed people being treated with dignity and respect.” Their report notes that: “Staff treated people with kindness, empathy and compassion. People were supported to live as independently as possible.”
Inspectors observed that Chartwell Manor wasn’t using any agency staff and “all staff we spoke with had a good understanding of people’s needs and knew them well.” The CQC found the needs and preferences of those living in the home are prioritised, with inspectors noting the ‘many compliments received about the standards of care.”
As part of the assessment, CQC inspectors engaged with staff, residents, and relatives, reviewed records, and observed daily interactions. The feedback they recorded included remarks like “Excellent carers—very caring and committed,” and praise for the home’s cleanliness, described as “absolutley immaculate”
The report also highlights Chartwell Manor’s enriching lifestyle programme, led by staff who are “enthusiastic about providing creative and enjoyable opportunities.” Those living in the home are “supported to be as independent as possible,” the report adds: “They were able to receive visitors, access the community and participate in activities.”
A supportive staff culture was also reflected in the report, which records that employees felt “listened to” and “able to express their views.”
Care Home Manager, Hazel Greenway, added:
“This is an excellent report which highlights many of the wonderful things about Chartwell Manor. I am so proud to see the feedback those living with us and their relatives gave to the inspectors, especially the comments about how caring and committed this team is and how well we all know those in our care.
“I want to thank and congratulate all my amazing colleagues at Chartwell Manor, all our partners in the community and the services supporting the home. This report is a reflection of how hard they work, how much they care, and the wonderful culture we have created in this home.”
Chartwell Manor first opened its doors in September 2022. It offers 61 ensuite bedrooms, with impressive accommodation including a variety of lounges, a bar and bistro, wellness suite, movement room, hair salon and a cinema, and staff to complete the package of 24-hour personalised support on offer.
The care home has sought to become an asset to the community it serves, taking part in an array of charity and community events.
For more visit: https://www.mmcgcarehomes.co.uk/care-homes/chartwell-manor
