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The Impact of going Digital in Care

Surrey Care Association have released a special report for residential and domiciliary care providers on the impact of going digital in care, the challenges facing care providers today, the CQC’s reaction to care going digital and a fundamental change in approach.

Senior members of the association gathered across a roundtable on 26th October, which was sponsored by Cura Systems, to form this discussion and transparently share experiences.

It was found that in companies where technology is in place, between 5 and 15% of their care staff’s time is apportioned to administration tasks. Companies not using technology typically spend between 20 and 25% of care staff time on chasing paperwork. A clear case for reform, if ever there was one.

The White Paper also highlights an inconsistent approach from the CQC towards technology. It was widely found that the CQC’s response to the adoption of technology during an inspection is down to the particular inspector’s personal views.the impact of care going digital

Are the care providers ahead of the CQC with their thinking and technological evolution? Do perceptions need to be changed across the board?

the impact of care going digitalErica Lockhart, Chief Executive of the Surrey Care Association, commented: “Andrea Sutcliffe actively promotes technology – but maybe this needs to be encouraged throughout the CQC team.”

The potential for predictive analysis through the use of Artificial Intelligence to aid fall’s prevention was also discussed. As well as care businesses having to now cater for a new generation of workers, with different needs and expectations of their employers.



Go to the Surrey Care Association’s website now to download the whole white paper.



Download for free at

Surrey Care Association welcomes you to join the discussion going forward. If you have any questions, or would like to contribute to the debate please get in touch:

August LTD
Grahame Gardner
Mr Trax Curtain & Blind Solutions
Inspired Inspirations
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