A West Midlands care provider has appointed fresh leadership at its prestigious care home in Oldbury.
Faye Gailey, a seasoned professional in the healthcare industry, has assumed the role of registered manager at Portway House Care Home – part of Superior Care (Midlands) Ltd.
Her vision for Portway House is founded on her beliefs of being actively present, providing steadfast support, and upholding an open-door policy marked by transparency. Faye is a firm believer in leading by example, nurturing an enriching atmosphere where both residents and staff thrive in a warm and welcoming ‘home away from home’ environment.
Faye brings a wealth of experience from her seven years in leadership roles within the care field, where her unwavering commitment led to her previous facility achieving an overall ‘Good’ rating from the Care Quality Commission (CQC).
Driven in her pursuit of achieving an ‘Outstanding’ rating from the CQC for Portway House, Faye states, “My goal is to build on the amazing foundations that make Portway House feel like home. With our dedicated staff, we’ll continue creating a warm, caring environment that makes a significant difference in our residents’ lives.
“In just a few weeks of joining Portway House, I felt the warmth and homeliness that surrounds our care home. It was like I had been part of the team for a long time. With this fantastic starting point, I’m excited to lead us towards achieving excellence.”
CEO of Superior Care (Midlands) Ltd, Amrit Sumal, says: “We’re confident Faye embodies the qualities that will steer Portway House in the right direction. Her dedication to personalised care, unwavering commitment to both her team and our residents, and her friendly,
welcoming approach make her the perfect manager for our home.”