RV Care and HC-One receive ‘Outstanding’ CQC rating
An east Devon Domiciliary Care provider is delighted to have received an overall ‘Outstanding’ CQC rating, following a recent inspection by the Care Quality Commission (CQC). RV Care Devon, a part of national care provider HC-One, provide care and support to over 60 clients in their own homes in the Honiton and Exeter area, and is only one of four care providers to have been rated Outstanding in the area. The care provider was deemed to be safe, effective, caring and responsive, with care workers seen to deliver care that was respectful of client’s privacy and dignity and took account of people’s individual preferences. As part of the process, inspectors questioned clients and their families and found that people were happy with the care they received and felt that ‘Staff treated people with utmost respect and dignity and ensured privacy.’ Inspectors recognised that staff ‘promoted a sense of compassion, kindness and caring for everyone involved within the organisation which extended to people, families, friends and pets.’ Client comments included: “Nothing is too much trouble; the care is exceptional. I am so lucky.” and “A very good standard all round, I feel safe with them.” A relative of one client, stated: “The carers genuinely care. They are absolutely lovely, kind and considerate.” The report also noted that staff were supported to reach their true potential. They were encouraged to obtain additional qualifications and suggest training, which would benefit the people they supported. RV Care’ ethos is one of life fulfilment and people leading a meaningful and active life. People were encouraged to engage in meaningful activities to aid both their physical and emotional well-being. The service strived to provide the best possible person-centred care and support for people. Professionals commented: “I have been consistently impressed with RV Care they have always been very responsive, caring, thoughtful and person centred” and “Really impressed with the knowledge the carers have of their clients in terms of making the interactions meaningful with positive outcomes.” Other professional comments included: “(Registered manager) personifies truly person-centred care with our clients and their families who are enabled to get involved in care planning alongside the professionals” and “Kind and caring and most of all will routinely go ‘above and beyond’ in how they engage with clients and work in a very person-centred manner.” Clare Connor, RV Care’s Registered Manager, said: “We’re thrilled to receive our Outstanding CQC report that reflects the hard work and dedication of our care team. “Our priority is to provide the kindest possible care to our clients and the team work extremely hard to ensure that we’re delivering the best service possible. I’d like to thank the team for their continued dedication and loyalty.” HC-One and RV Extra Care provide a home care service across Devon and the South West of England. For more information about HC Care provider call 01404 47696 or click here
Care UK secures its fourth outstanding rating from CQC
Perry Manor care home in Worcestershire has become Care UK’s fourth home to secure an outstanding rating from the Care Quality Commission. The home opened in 2014 has places for around 80 residents and is the first older people’s care home in Worcestershire to be rated as outstanding. One of the five areas inspectors gave the highest rating was for leadership – which is spearheaded by home manager, Katherine Matthews. In the report, one relative mentioned: “I cannot praise or thank the team enough. They are shining examples of outstanding, exemplary care. Much of this comes down to leadership and I am indebted hugely to Katherine and her team.” Home manager, Katherine, said: “I’m over the moon the CQC’s inspectors have rated us ‘outstanding’. My team constantly strives to create the very best caring and supportive atmosphere for the residents here at Perry Manor. It’s brilliant to have our hard work recognised by the national care regulator. “I’m incredibly proud of the team, and our ‘outstanding’ rating just shows the dedication and commitment every one of them has to making Perry Manor a fantastic place to live. I would like to say thank you for their hard work – something which I know is echoed by the residents and their families here at the home.” Inspectors commented on the philosophy of the home, and how it focuses on residents being supported to live the lives they chose. The team were commended on their ‘can do’ attitude which enhances residents’ quality of life. One resident said: “They are great at helping me to do the things I enjoy, I’m very happy here”. A relative commented: “The team are marvellous, really friendly and take time to talk to you. They are there for you when you really need them to be.” Credit was given to the team for including residents in all decisions about the home’s environment. It was noted that the team’s willingness to spend time with, and create special moments for, the residents was clearly appreciated by their loved ones. One relative spoke about how the team had bought their loved one a musical instrument so they could continue to use their talents, commenting: “all small things in themselves, but hugely important for mum to create a sense of calm and belonging.” Inspectors noted that the inclusive approaches the team had developed to support people with dementia was exceptional, including team members positioning themselves in one resident’s reality which is orientated to their working life. The report relays how one relative said: “The team treat residents with dignity and respect and, most importantly despite their dementia, care for them as individual people with very different needs and wants.” The Care UK team had created an ‘always welcome’ home environment, with communal areas decorated to make them dementia-friendly. Different pictures and memory boxes are added to bedroom doors to assist residents in identifying their rooms. The report noted that the home’s person-centred care plans detailed information about individuals’ likes, dislikes, aspirations and care needs. In addition, the home’s ‘Wishing Tree’, has allowed the lifestyle team to arrange trips and activities based on residents’ aspirations on both a planned and spontaneous basis. For example, one resident, who had been a shepherd in her younger years, was surprised when the team arranged for a lamb to be bought into the home. Praise was given for the strong links the home has within the local community, including relationships with schools, charities and interest groups, as well as creating a support network for people caring for loved ones in the local area. Care UK’s other outstanding homes are Broadwater Lodge in Surrey, and Mildenhall Lodge and Cleves Place in Suffolk. Perry Manor is a state-of-the-art care home which provides full time residential, nursing and dementia care, as well as short term respite care. Designed to enable residents to live enjoyable and fulfilling lives, the care home has its very own cinema, coffee shop and hairdressers, and there is plenty of space both indoors and out for relaxation and recreation. www.cqc.org.uk
