A care home based in Windsor has been rated as ‘outstanding’ by the Care Quality Commission – CQC, following an inspection into the quality of service it provides. Sandown Park Care Home, which is part of the Healthcare Homes group, was inspected in January and has now received this highly positive grading.
The CQC is the independent regulator of health and adult social care in England. It makes sure health and social care services provide people with safe, effective, compassionate and high-quality care.
Inspectors visited Sandown Park in an unannounced visit and spent time speaking with staff, residents, the relatives of residents and the registered manager. They looked to determine whether the service delivered at the home was safe, effective, caring, responsive and well-led. The home was rated as ‘outstanding’ in three of the five areas.
The report found the level of care at the home to be outstanding and noted that staff “formed compassionate relationships with people and supported family members of people who were connected with Sandown Park Care Home.”
It found a happy, positive environment at the home, stating, “We observed that people enjoyed starting conversations with staff and engaging with them. We saw people laughed and smiled when they were talking with staff. This demonstrated people had developed positive relationships with the staff team.”
The home has been recognised for its exceptional attention to detail over interior and garden design, with inside and outside area based on innovative, creative 
themes to support and stimulate those living with dementia.
The home was shortlisted for the 2017 National Dementia Care Awards and inspectors commented on these outstanding features of the home. They said “The service and the garden were demonstrated as having a positive effect on people’s physical, emotional and mental wellbeing.”
The positive comments made within the report are also reflected on the independent care home review website www.carehome.co.uk where the home is currently rated as 9.3 out of 10. The daughter of a resident recently commented: “While my Mum was at Sandown Park the care team from beginning to end was outstanding. All staff [are] so loving and caring. Any problem we had was sorted straight away. They made us feel so loved.”
Manager of Sandown Park Shahnaaz Mohamad said: “We couldn’t be more delighted to have been rated as outstanding by our industry inspectorate.
“The whole team at Sandown Park works so hard to ensure that we are doing all we can to provide the best possible care for our residents, in the best possible environment. Our commitment to continuously finding new and creative ways to engage and stimulate our residents is evidence of this. We will never stop trying to improve our service, and will always welcome feedback from residents, relatives and inspectors at all times so that we can build on our good work.”
