ECO is urging care homes to outsource help desk facilities to help ensure they stay on the right side of the law.
ECO Integrated Property Solutions (IPS) is advising managers that using a professional and expert supplier to co-ordinate and oversee any works in their property will not only lighten their load but will ensure compliance with rules and regulations.
Managing a schedule of repairs, refurbishments and maintenance can be a time consuming distraction and it would be easy to overlook smaller details or rush processes through lack of time. But trusting a specialist team to take on all aspects of property care will ensure accuracy, consistency and compliance, particularly if they’re invested in the latest technological advances.
ECO IPS has recently implemented a cutting edge cloud-based work management system that holds all reactive, planned and statutory compliance documents that connects to ECO’s on site app ensuring peace of mind that all necessary documentation is safely stored.
An outsourced helpdesk system will also manage third party activity, ensure contractors are approved, gather quotes and consolidate invoices in a single outgoing.
Robin Harris, client services director explains: “The burden on care homes is becoming greater and with so many other regulations to adhere to, increasing numbers of our customers in the care sector are outsourcing some of their responsibilities.
“Our mantra is ‘record, document and store’ and we’re able to dedicate all our time and specialist experience to overseeing contractor relations, ensuring work is executed, completing all necessary documentation and safe storage to deliver total compliance. It gives customers great peace of mind!”
The cloud technology used by ECO IPS is imported from the USA and thought to be the first of its kind used by a property management company in the UK. It centralises all processes and procedures to allow greater flexibility in remote working and real-time reporting to the client.
Robin adds: “Investment in this technology has allowed us to revolutionise the efficiency of our processes which has a direct impact on the level of service we can provide to customers allowing them to concentrate on their core responsibilities and giving peace of mind that their property is maintained to the highest standard and all work is correctly documented.”
ECO IPS employs more than 20 people from its offices in West Yorkshire, and provides total property solutions to sectors including commercial, leisure, retail, healthcare and education.
