Hilton Nursing Partners are as proud as punch to receive glowing feedback from one very satisfied customer.
Mrs Rennie recently relied on the service to help her manage her trepidation at being discharged from hospital.
Although positively managing her life with COPD (chronic obstructive pulmonary disease), and living a very independent life, Mrs Rennie was suddenly admitted to hospital due to complications.
Unfortunately the timing couldn’t have been any worse as her family had just gone away on a short trip abroad. However upon her discharge Hilton Nursing Partners were there to meet and greet her from hospital and settle her back at home providing the personal support she required.
Mrs Rennie says:
“I could not let my recent experience go by without comment. Hilton Nursing Partners is an A1 service and if I could grant it 10 stars I’d give it. An extremely well run professional team, not just the high quality of nursing staff but also the admin team who deal with such a high volume of daily discharges and areas. Thank you, I know it has gone a long way to aid my rapid recovery as I’m sure it has to many others.”
Ann Taylor, CEO of Hilton Nursing Partners says:
“Receiving feedback like this actually makes me glow, I am delighted and extremely proud of the team who always strive to deliver an outstanding service to the patients that are referred to our service.
This could have been a very different story. Suffering from COPD and discharged from hospital whilst her family were away could have placed undue stress and strain on Mrs Rennie resulting in severe shortness of breath and ultimately re-admission to hospital.
Ann continues:
“By offering Mrs Rennie support and security we were able to build her confidence allowing her to get back to normal in her own home in just a couple of days. She simply needed the reassurance to trust herself.”
Awarded an Outstanding rating from the CQC Hilton Nursing Partners works with the NHS and Social Care Commissioners to successfully deliver safe, timely and supportive hospital discharges, patient assessments and patient recovery programmes. Delivered via a team of nurses, therapists and nurse led personal nursing assistants the service has a proven track record in freeing hospital beds, as well as reducing re-admissions and on-going social services support.
Caption: Pictured left-right Rachel Wilson from Hilton Nursing Partners presenting satisfied customer Mrs Rennie with a thank you bunch of flowers.
