eConsult implements imageHOLDERS kiosks to streamline digital triage and check-in at busy GP surgeries and emergency care departments
imageHOLDERS has developed a range of kiosk solutions to help eConsult provide a ‘digital front door to healthcare’ in 3200 GP surgeries and 9 Urgent & Emergency Care (UEC) centres across the UK. Founded by GPs wanting to modernise healthcare methods, eConsult aims to digitally connect patients to healthcare to improve accessibility, efficiency, and patient care. This ethos was the driving force to implement self-service kiosk solutions in healthcare environments. imageHOLDERS has worked with eConsult to create a tailored product catalogue that meets the individual specifications and requirements of different healthcare settings. Each self-service interactive kiosk with eConsult‘s digital triage software is highly secure, user-friendly, accessible and health-conscious to reduce cross-infection. Efficient and effective urgent care in hospitals has never been more important. eConsult aim to radically improve emergency departments by deploying digital triage kiosks at the front door. This intelligent software helps to identify a patient’s priority level and, consequently, personalise their care. eConsult’s systems reduce waiting times, save essential resources, and improve patient experience and care. eConsult’s Urgent and Emergency Care platform is a self-service patient check-in software system that uses a comprehensive and itemised algorithm to predict patient outcomes based on their symptoms and/or the level of injury. This accelerates the initial personal assessment process. Patients can use an imageHOLDERS healthcare kiosk that hosts eConsult’s software to check in on arrival, inputting general personal details and then answering questions that they would be asked by a nurse or clinician. This reduces the time patients spend queueing at reception, helps the nurses and clinicians to understand more quickly which patients are the sickest and need to be seen sooner. It also avoids patients needing to repeat their reasons for attending with every interaction they have in the department. eConsult had completed extensive work with their clinical users and patients to best understand what features would be useful to assist usability for all. The final kiosk solution offers UX/UI of the electronic platform, alongside clear and easy-to-understand signage to help users navigate the customer journey. The final signage and kiosk options can be tailored to the requirements for each site whilst retaining the need for a consistent approach to aesthetics and branding The project in more detail The final kiosk outcome is clinical, and therefore governance and security are paramount. Consequently, the kiosk solution needed to securely house an iPad and the enclosure had to be strong and robust to withstand heavy footfall in the hospital setting. Accessibility was crucial, as the interactive kiosk needed to be able to service as many users as possible. Therefore, secure fixtures were needed to support the variety of user options, including floor-standing and wall-mounted solutions. Additionally, eConsult aimed to aesthetically enhance how kiosks looked and function within the hospital environment. Historically, eConsult found the standard kiosks that were attached to benches lacked cohesivity with the setting and did not seamlessly integrate with the available space in waiting rooms. imageHOLDERS needed to ensure the designs were adaptable so that the kiosks look bespoke for the specific waiting room, while still ensuring completely security and functionality for the iPad tablet and eConsult software. Close collaboration between imageHOLDERS and eConsult means the latter are both highly knowledgeable and confident when helping healthcare customers choose a self-service kiosk solution for their specific environment. The eConsult team can assuredly advise how their kiosks should look, and function, plus how to get the benefits of using the imageHOLDERS-eConsult kiosks from word go. imageHOLDERS and eConsult have defined a product catalogue of interactive kiosk enclosures to house iPads and the digital triage software, to ensure choice and flexibility for new hospital Trusts and their individual requirements. This tailored product catalogue is now an integral part of eConsult’s sales and implementation resources, helping their customers choose the right products for their needs. Nicola Ryall, Secondary Care Implementation Lead at eConsult, says: “My role means I must be able to advise customers about the best products and approaches to optimise the use of our products to improve patient care. Working with imageHOLDERS has meant I am able to be confident that I am offering them the best advice, quality products, a quality installation and a quality service supported by a supplier who really understands our and the customer’s needs.” Jon Ellis, ImageHOLDERS Senior Account Manager, who worked with eConsult, adds: “Working with eConsult is a real pleasure, their clinical background means they not only care about the patient experience but know how to make it flow efficiently. They have helped shape our hardware offering using knowledge that can only be gained by having been on the frontline of healthcare provision.” “Given our reliance on the healthcare services in the UK, over the last few years in particular, it feels great to be part of creating a solution that will genuinely help both staff and patients. I look forward to getting more hospitals using the solution.”
Going the extra furlong: Surrey care home arranges mobile farm and pony visit for a resident’s 102nd birthday
A resident of a Surrey care home has celebrated her 102nd birthday in style, with the home organising a day of fun-filled surprises to mark the occasion – including an extra special visit from some four-legged friends and the local town mayor. Princess Christian Care Centre, part of the family-run Nellsar group, recently arranged a very memorable day for resident, Joyce Tofts, aiming for it to be bigger and better than the birthday wish they made a reality for Joyce’s 100th birthday back in October 2020, when Joyce joked with her carers that she hoped to receive a pony to mark the occasion. Reaching out on social media for help, the home arranged for a surprise pony visit to mark Joyce’s 100th birthday – and the care home was determined to go one step further this year. Joyce started the day with a pamper session in the home’s salon, where she had her hair and make-up done. Joyce was then escorted to the resident lounge where she was greeted with a table of presents, cards, balloons and a bouquet of flowers from her fellow residents and care staff, before receiving a special visit with a difference. Joyce was delighted to receive a visit from members of her family too. Princess Christian Care Centre welcomed a host of adorable farm animals, including ‘Misty’ the Pony, ‘Del Boy’ the Donkey, ‘Alice’ the Goat, ‘Betty’ the Lamb, ‘Emintrude’ the Cow, ‘Soy’ the Piglet and ‘Erksie’ the Turkey — which saw Joyce and her fellow residents hold, pet and take pictures with the animals. Fellow residents came together to celebrate Joyce’s special day, immersing themselves amongst the animals, which is known to lower anxiety and stress levels, stimulate memory and endorphins, and reduce depression and blood pressure. The excitement didn’t stop there, though, with Joyce receiving a personal visit from the Mayor of Woking later that afternoon, with a gigantic chocolate cake presented by the home’s Head Chef, Cosmin Cristea. Speaking of her day, Joyce said: “Princess Christian outdid themselves again! I feel very lucky to have so many people go above and beyond for me and couldn’t be happier with how the day went.” Mario Taherian, General Manager at Nellsar’s Princess Christian Care Centre, said: “Joyce is adored by everyone throughout the home, so we wanted to ensure she had a day that befit her admiration amongst her carers and residents. It was a pleasure to see how she was throughout.” For more information on Princess Christian Care Centre, please visit https://princess-christian.nellsar.com/. Or for more information on Nellsar, visit https://www.nellsar.com/.
Girbau UK awarded We Invest in People – Silver Accreditation
Girbau UK, the Hitchin-based manufacturer of commercial and industrial laundry equipment has been awarded We Invest in People – Silver Accreditation by Investors in People, a fantastic achievement that only 15% of organisations assessed actually achieve. The award means that the right principles are in place to support people at work at Girbau UK and to make working there a better place. More than that, it means its people and leaders are making active efforts to ensure there is real consistency in the organisation and everyone feels its effects. “While we are known as a world-leading manufacturer of commercial and industrial laundry equipment for washing, finishing and handling textiles, we recognise that it’s the quality of our people that really marks us apart,” said Peter Rankin, Managing Director of Girbau UK. “I am delighted that Girbau UK has been awarded We Invest in People – Silver Accreditation. My congratulations to our leaders and our entire team for this outstanding achievement in recognition of our caring and supportive workplace culture.” “We’d like to congratulate Girbau UK. Silver accreditation on We invest in people is a remarkable effort for any organisation. It places Girbau UK in fine company with a host of organisations that understand the value of people.” said Paul Devoy, CEO of Investors in People. “We believe that the success of your organisation begins and ends with people. If we make work better for everyone, we make work better for every organisation. And if we do that, we also make society stronger, healthier and happier.” Girbau UK is part of the international Girbau Group, world-leading manufacturer of commercial and industrial laundry equipment. With more than 60 years’ experience and a commitment to customer service, Girbau meets the requirements of a wide variety of industries including hotels and guest houses, residential and nursing homes, hospitals, charities, leisure organisations, colleges, schools, sheltered housing, the emergency services, hairdressers, veterinary surgeries, kennels and catteries. www.girbau.co.uk
St Bartholomew’s Hospital welcomes the public for first in-person View Day for two years, ahead of 900th anniversary in 2023
St Bartholomew’s, the UK’s oldest working hospital, has today opened its doors to the public for the first in-person View Day since the pandemic began in a tradition which has endured for at least 471 years. Dating back to King Henry VIII, the traditional purpose of View Day was to connect the community with the work of the hospital, including a formal inspection of its patients, property and services. Back then, patients were walked through the city streets so that citizens might see them and make donations towards their care. In modern times, View Day is an opportunity for City residents and the wider East London community which the NHS hospital proudly serves, to hear about its vital work and how staff plan to mark St Bartholomew’s 900th anniversary in 2023. Guests can join tours of the hospital, including the North Wing featuring the magnificent Great Hall and Hogarth staircase. Built in the 1700s, the North Wing is the focus of a multi-million pound restoration project lead by the charity Barts Heritage. There will also be entertainment in the hospital square and stalls run by organisations who work across the hospital campus, followed by an evening service at the historic Priory Church of St Bartholomew the Great which was founded in the same year. Held on the second Wednesday in May every year, View Day comes just a few months before the hospital celebrates its 900th birthday in 2023. To mark this incredible milestone, an ambitious fundraising campaign – called Barts900 – has been launched. Barts Charity, the hospital’s charity partner, aims to raise £30 million to build two state-of-the-art healthcare facilities – a dedicated centre for breast surgery at St Bartholomew’s and a clinical research facility at The Royal London Hospital (also part of the Barts NHS Health Trust). These will transform care for millions of Londoners, whilst boosting the hospital’s reputation as a centre of excellence. The Barts900 campaign, which brings together the past, present and future of this iconic institution, will unite the entire Barts Family, including Barts Health NHS Trust, Barts Charity, Barts Heritage and St Bartholomew’s the Great Church, to mark this first-of-its-kind milestone for a UK hospital. More events and celebrations will be announced as the anniversary year approaches. St Bartholomew’s Hospital chief executive Professor Charles Knight OBE said: “After two tough years battling Covid, it is wonderful to invite the public back. View Day has always been about connecting the hospital to our community, and we are celebrating this unique relationship again today. To welcome people back on the eve of our 900th birthday makes it all the more special.” Nickie Aiken, MP for Cities of London and Westminster said: “I’m delighted to attend St Bartholomew’s first in person View day since the start of the pandemic. It is an honour to meet and thank the hardworking staff who have worked tirelessly during the difficult Covid period. Barts plays a huge part within its community and I look forward to celebrating its 900th anniversary next year.”
Care home provider’s actions caused vulnerable resident’s death after tragic fire in supported living accommodation, inquest finds
Ashlie Timms, aged 46, died in supported living accommodation in April 2018 after staff failed to call 999 promptly and evacuate her during a fire. The jury concluded that the actions of Sequence Care Group (SCG), Ramsay Safety Solutions and the London Fire Brigade all contributed to her death, following an inquest before Area Coroner Graeme Irvine at Walthamstow Coroners Court that concluded today. The inquest today found the death of Ashlie Timms was caused by the following: At the time of her death, Ashlie Timms was living at Connington Court in Waltham Forest, a residential care home run by Sequence Care Group (SCG). Timms suffered from a personality disorder as well as restricted mobility and had a care package and Personal Emergency Evacuation Plan (PEEP) which required staff to approach her immediately and instruct her regarding evacuation in the event of a fire. The fire alarm sounded at a time between 1:30 am and 2 am on 20th April 2018, but staff did not immediately evacuate Timms due to ignorance of the fire procedures as well as the fire alarm being mislabelled which led some staff to check the wrong side of the building first. By the time staff reached the correct side of the building, they claim they were unable to enter Ashlie’s flat from the corridor due to being overwhelmed by smoke. The fire brigade were not called until 2:13 am, up to 45 minutes after the fire alarm sounded. The jury heard that a staff member knocked at a neighbour’s door to inquire about the number to call for the emergency services. The jury also heard from support workers on shift that night who said that they had never seen Ashlie’s PEEP. Ashlie’s family, led by her niece Bryony Timms, and represented at the inquest hearing by barrister, Patrick Roche of Garden Court Chambers, are particularly concerned about the shocking failures of SCG employees on the night of the fire, as well as fire procedures being completely unfit for purpose, having been copied from fire procedures for commercial premises. In a report conducted by the London Fire Brigade (LFB), Watch Manager Drummond concluded that if a staff member had implemented the PEEP properly, “it is likely that in the initial stages of the fire, the staff member would have been able to assist Ms Timms away from danger into an area of safety”. This is consistent with his conclusion that at the time the alarm first went off, the fire was still quite small, readily survivable and that the conditions were tenable for evacuation. Fire safety expert Colin Todd also described the delay in staff calling the LFB as ‘totally unacceptable’. Robert Dalrymple, acting CEO of SCG told the Coroner that if staff had called 999 and evacuated Ms Timms immediately, in line with her PEEP and national guidance for supported living accommodation, then Ashlie would have been rescued and taken to safety. The manager of Connington Court at the time agreed that Ashlie’s death was avoidable. Mr Dalrymple told the jury that he was also alarmed that one of the staff members, who still works at SCG, still does not know the correct fire procedure, four years after Ashlie’s death. Despite the accepted failings, SCG have yet to apologise to the family. Furthermore in recent changes made to the premises, SCG had installed a combination lock on the inside of Ashlie’s flat door that required her to enter a four digit number to exit the flat. Without having a form of manual override, this was described by Colin Todd as ‘dangerous’ and a practice that he had never seen before. During the fire, Ashlie was able to exit her bedroom and reach this flat door unassisted but she did not manage to escape from the flat. Mr Todd also points towards the failures of Ramsay Safety Solutions (RSS), who were responsible for advising SCG about their fire procedures and conducting fire risk assessments. The representative of RSS accepted in the inquest that they were not qualified to conduct these risk assessments and draft these procedures for supported living accommodation. Todd described the last risk assessment in 2017 as ‘absurd’ and deficient in a number of respects, including the failure to highlight the absence of automatic transmission of alarm signals. The same fire risk assessment, as well as an audit carried out by London Fire Brigade (LFB) in October 2017, also failed to identify the fact that the fire safety procedures were not fit for purpose. The LFB audit in October 2017 was described by LFB Deputy Assistant Commissioner Stephen Norman as ‘flawed’. The inquest also exposed that after the incident, the LFB discovered that 45% of care homes sampled had unsuitable fire risk assessments and 21% had missing/defective/lack of fire detectors. This is despite the fact that care homes and supported living accommodation are considered amongst the most at risk premises from fire. DAC Stephen Norman accepted at the inquest that at the time of the the fire, there had been ‘significant failures’ in the LFB audit process. The LFB report indicates that it is likely that the fire started in Ashlie’s bedroom between the bed and the table. Jury stated the fire was likely caused by the ingition of fabric materials by a fan heater. Bryony Timms, Ashlie’s niece, said: “Given the number of serious failures that all contributed to Ashlie’s death, this was a very difficult hearing to sit through for us but we welcome today’s conclusion. I will never get back the many years of friendship that I had to look forward to with my Aunt, Ashlie, and while no verdict can bring Ashlie back to us, we hope desperately that lessons will be learnt, and the competency of care staff improve, to stop other families from suffering similar tragedy in the future.” Aston Luff, Solicitor at Hodge Jones & Allen, representing the family of Ashlie Timms, added: “The circumstances of Ashlie Timms’ death are shocking. Her family were entitled to trust that she
FSB sets out social care recommendations as £12bn ‘health and social care levy’ takes effect
FSB sets out social care recommendations as £12bn ‘health and social care levy’ takes effect The Federation of Small Businesses (FSB) has set out a plan of reforms to tackle issues which are making life harder for small firms in the adult social care sector in England. Its recommendations come as the Government’s 1.25 percentage point increase to national insurance and dividend taxation takes effect, a move set to have a big impact on care homes which are already up against high energy costs, labour shortages and widespread workplace absences due to Covid. The latest Office for National Statistics figures show that more than one in ten (13%) health and social care firms are not currently fully trading. The group is calling on the Government to set up a cross-department task force on social care, to give the sector the attention it deserves, take action to ameliorate the long-running recruitment crisis in the sector, and help social care workers with transport costs. With an ageing population already increasing the demand for carers and support services, getting more people to consider a career in adult social care will be crucial, as will boosting retention levels. The UK’s largest business group is also encouraging those within the care sector to check their eligibility to access the newly uprated Employment Allowance, which benefits around 60,000 health and social care businesses annually. It is also flagging unspent Covid support grants at the local level for hard pressed small firms. FSB is calling for: Melanie Ulyatt, FSB’s National Vice-Chair, who runs a care business, said: “There are many challenges facing the adult social care sector, while demands on care providers are only intensifying with another increase in employment costs from today. “The Government can show it is serious about helping the sector thrive by setting up a task force to consider social care issues from every angle, ensuring that the direction of travel is similar across departments and agencies. “Putting in place measures to raise the profile of social care and tackle labour shortages is a necessary step. Failure to act will exacerbate the acute crisis in social care recruitment, making it harder for vulnerable people to get the levels of care they need. “The adult social care sector plays a vital role in caring for elderly and vulnerable people, and ensuring that the sector has a sufficient pool of staff will be ever-more important as the UK population’s age profile gradually increases. Making social care a more attractive career choice, through apprenticeship and T Level incentives, is definitely smart policy. “We were pleased to see the Government followed our recommend to expand the Health and Care visa to include social care workers, a change which came into effect in mid-February and which will last for 12 months. “Many care workers rely on their cars to get them to clients’ homes and care settings, so we think allowing them to claim the higher rate of tax relief for their full mileage would be a good move to help offset their transport costs, especially as fuel prices have risen sharply over the last year, while in many areas public transport does not represent a viable alternative. “Like all small businesses, social care providers are vulnerable to cashflow problems caused by late payment. There’s no reason why local government bodies should not be required to prove that their payment practices are swift and fair, as large businesses have to. Removing this disparity will help encourage prompt payment and ease cash pressures in small business supply chains, including among social care providers. “The Government rightly took forward our proposal to increase the Employment Allowance at the Spring Statement and we’re urging all small businesses to make use of that vital relief. As well as speaking with us, firms which are struggling should also reach out to their local authorities – in many locations covid support grants are still yet to be allocated.”
Celebrities and Sports Stars Unite For Care Sector Festival
The national social care charity Community Integrated Care is hosting ‘The Best Day Possible’, a world first digital event for the care sector on its ground-breaking digital activity platform, www.What-To-Do.co.uk. What To Do offers a diverse range of free accessible and adaptable activities every day for people who access care and support. With sessions delivered by world class partners, across the arts, culture, sport and community sectors, including yoga, cookery, exercise, dance, arts and chair-based clubs and a digital disco, the site has changed lives and connected hundreds of people who access care across Britain throughout the pandemic. To celebrate the charity’s 34th birthday, Community Integrated Care is hosting the inaugural Best Day Possible digital festival on Tuesday 15th March. With an incredible array of accessible and inclusive experiences, including a dance masterclass with Strictly legend Vincent Simone, activity sessions with Manchester City in the Community and Warrington Wolves Foundation, a virtual styling session with make-up artist to the stars, Clare Pinkey, and even an exclusive performance from New York City by award-winning US theatre star, Morgan Kirner, this festival will bring joy and new experiences to care services across the country. Community Integrated Care is one of the UK’s largest social care charities – supporting thousands of people who have learning disabilities, autism, complex care needs, mental health concerns and dementia. Their What To Do website has been created in response to the loneliness and isolation that many disabled people can experience, which had been exacerbated by the pandemic. By offering accessible, adaptable and aspirational activities, as well as a host of special experiences – with recent guest appearances from the likes of Manchester City Co-Captain, Ilkay Gundogan and WWE Superstar, Ashton Smith – the site aims to give people a positive answer if they ever find themselves asking ‘What To Do’?. Since its launch in 2021, it has supported many profound outcomes for people who access the site – including enabling people to cook independently and form new friendships. The charity hoping that this star-studded bill will encourage many more people who access support and carers to discover this incredible free platform, and to join the growing online community of friends. John Hughes, Director of Partnerships at Community Integrated Care, says: “The Best Day Possible will be a phenomenal event. We are thrilled to have secured a range of incredible experiences, which very much reflect the ‘wish list’ of our community and the range of partners our charity has. From exclusive performances by stars of Strictly Come Dancing, to the chance to travel virtually to Broadway to watch a theatre show, or even learn how to make cocktails and enjoy a makeup masterclass, there is truly something for everyone! What To Do is a vital platform. It’s exciting, empowering, and entertaining experiences have made a real difference to many people, through the worst of the pandemic and beyond. It is now a thriving community that so many love being part of. There is an open invitation to anyone who wants to join in to log-on at www.What-To-Do.co.uk and be part of the fun. This is truly a fitting celebration to mark the 34th anniversary of a charity that has made such an incredible impact on society.” Oliver Thomason, who is an active member of the www.What-To-Do.co.uk community, says: “I love What To Do! It’s given me the chance to enjoy and learn so many new things. It has been amazing to try exciting activities for the first time, like Yoga. It’s really helped me in my home life too, because I’ve learned great things like how to make my own delicious meals. I really can’t wait for The Best Day possible. It is going to be amazing to have the chance to try so many great things and meet so many special people. I hope that lots of people can join in with the fun.”
Introducing the world’s first movable bedpan disposer PANAWAY® M1
A game-changing evolutionary step towards transforming waste management in elderly care, hospices and hospitals. Haigh, a respected leader in waste disposal technology, is launching Panaway® M1 – the first-of-its-kind movable bedpan disposer helping hospitals and care homes safeguard their patients, offering a mobile, cost effective, energy efficient and environmentally friendly solution to medical waste disposal. Originally developed to deal with issues relating to sluice room flexibility, site access and maintenance response caused by COVID-19 restrictions, the innovative design has been a game changer helping healthcare organisations rethink their infection prevention strategies. An estimated 95%* of the UK NHS sites now use disposable medical pulp products for managing patient waste, with disposable (single-use) systems rapidly becoming established worldwide as best practice to prevent infections and crosscontamination within the healthcare environment. Panaway® M1 gives care organisations all the convenience, accessibility and benefits of a modern sluice room where and when it’s most needed – without compromising on safety. Easy to set up and relocate, Panaway® M1 is supplied with all fixtures and fittings required to use in a wide range of locations. Leading the way in performance, versatility and ease of use, the Panaway® M1 is economical and energy efficient, using less energy and water than other washing systems. With no hot water required, it is good for the environment – and the paper pulp is eco-friendly, hygienic and highly cost effective. Quiet, quick and easy to use, the Panaway® M1 disposes of pulp product and contents in less than a minute. It aims to make the life of the user as straightforward as possible, freeing up time for patient care. Panaway® M1 is an invaluable addition as an emergency stand-in when a bedpan machine or washer is unavailable or as a cost-effective temporary solution whilst migrating a site to a disposable system. Jacob Shepherd, Managing Director at Haigh, said “We have been bowled over by the overwhelmingly positive feedback from Panaway® M1 trials. This is the tool site operators wished they always had when it comes to patient waste and the associated infection prevention procedures. Even sites that do not currently use disposable pulp can see benefits without having to switch from washing systems all in one go. We’ve already seen some neat ways Panaway® M1 has been used that were completely new to us and we are genuinely excited to see how this further develops over time.” Find out more:For more information about renting, purchasing or a trial of Panaway® M1 contact Michelle Marriot on +44 (0)7500 626463 or email info@haighmed.com
Allica Bank supports new entrant to the care home market in first healthcare deal
Allica Bank has delivered its first commercial mortgage within its recently launched healthcare division, enabling the purchase of a 21-room, Shropshire-based care home. Hartlands Rest Home, a residential and dementia care home based in Oswestry, has been providing elderly care to the local community for over 35 years. The home has performed extremely well historically, providing high-quality standards of care to its residents, reflected in its consistent ‘Good’ ratings from the Care Quality Commission (CQC) for all five categories (safe, effective, caring, responsive and well led). The loan – totalling nearly £500,000 – enabled the purchase of the company from its previous owner, who was retiring after running the home for its 35-year history, with the transaction completing in October. Allica said the new owner is a first-time buyer that has extensive experience in the care home sector, and they will be supported by the existing management and operational staff, who will continue to manage its day-to-day activities. Anthony Newman, Specialist Relationship Manager at Allica, says the bank is extremely pleased to have been able to support such a promising business: “We are delighted to be able to help our customer acquire his first care home,” he explains. “Their experience in the care sector, combined with the care home’s long-standing and excellent regulatory performance and reputation in the community, made it a transaction we were keen to support. It’s fantastic, too, to see Allica’s new healthcare division able to make a mark so quickly.” David Ward of Christie Finance, the firm that helped arrange the loan, added: “In a sector which is seeing many challenges, this transaction shows the appetite that exists to support both new entrants and existing operators in acquiring quality, well run and profitable care homes. We’re proud to assist such a strong borrower as they enter the market for the first time. “Allica’s approach to this transaction is evidence of relationship banking doing its job of working with the customer to understand the requirement and is a testament to the real value that care specialists can bring to the sector.”
