The Care Quality Commission has found the quality of care provided by The Alan Hudson Day Treatment Centre in Wisbech, Cambridgeshire, to be Outstanding in all areas following inspections in July.
The Alan Hudson Day Treatment Centre is a day hospice, based at the North Cambridgeshire Hospital in Wisbech, which supports people who are living with a life-limiting illness and their families. The service provides day therapy, treatment and clinical days (including haematology and oncology work), complementary and diversional therapies as well as bereavement and support services.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on the Care Quality Commission’s website: http://www.cqc.org.uk/location/1-2018749000
Under the Care Quality Commission’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. The Alan Hudson Day Treatment Centre is rated Outstanding for being responsive, well-led, safe, effective and caring.
Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team were extremely impressed by the level of care and support offered to people at The Alan Hudson Day Treatment Centre, which we found gave them an enhanced sense of quality of life and well-being.
“The warm, welcoming and relaxed atmosphere at the centre provided people and their families with a safe haven at some of the most difficult times of their lives. People were made to feel comfortable and were provided with care and treatment by an exceptionally caring and supportive staff team.
“Staff were, without exception, kind, compassionate and caring. People, their relatives and external professionals could not praise the staff team highly enough. They gave numerous examples of occasions when they felt staff had ‘gone the extra mile’.
“There was a culture in the service that enabled staff to continually look at what more they could do for people. People were reassured that they were receiving the right treatment because staff undertook a number of additional tests to make sure that the treatment people had been referred for was appropriate.
“Staff knew each person extremely well, their likes, dislikes, preferences and wishes and showed how much they cared about each person who came to the Centre. People were made to feel that they mattered. Staff also showed that they cared for people’s relatives and contact and support was maintained following the person’s death. Relatives knew they could just drop in or ring if they needed to talk.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
